customer experience

Episode 063: How To Never Lose A Customer Again with Joey Coleman

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Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal […]

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Episode 062: Adapting an Empowering Perspective to Move Forward with David Durham

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David Durham is a mindset and self-mastery business coach, speaker, author and trainer. Before coaching David had the opportunity to build a six-figure business his first year in real estate at the very young age of 20, he is also the author of his first book, “You Must: World-Class Principles for Success” which he is

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Episode 061: Customer Service Role in a Struggling Business with Yanique Grant

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This episode Yanique Grant is going to talk about how do you strengthen a business that is struggling and how does customer service play the role in that business. You have a business and whether it’s an online or a brick and mortar business where you have customers physically coming into your location, at the

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Episode 059 : Real Time Messaging – The New Channel for Customer Experience with Joshua March

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Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial is used in the contact centers of hundreds of major retailers, banks, telcos and other brands to enable them to manage the high volumes of complaints and questions they’re

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Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov

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Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who applies his Experimental Social Psychology background and his passion for research, design and innovation to solving important customer and business problems. His professional goal is to help teams create remarkable

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Episode 055 : Service Culture : A Guide in Strategic Planning with Jeff Toister

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Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six (6) continents has taken his video base training courses on LinkedIn Learningaka Lynda.com. Jeff’s 15 training videos on

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Episode 054 : Convenience….The Next “BIG” Thing in Customer Experience with Yanique Grant

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Yanique Grant Show Notes This episode with Yanique Grant will be speaking about customer experience and convenience as it relates to customer experience. Over the last few months I have been doing a lot of workshops locally and I have been advising the participants and the organizations that “CONVENIENCE” is the next big thing in

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Episode 051 : A Wellness Approach : Leading From the Bottom with Sheree Martin

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Sheree Martin, is an experienced Executive with a strong result oriented focus. She has spent the last 15 years driving strategies geared towards increasing business value, known as an inspiring and strategic leader with the proven ability to establish effective teams. She has a track record of achievements in the areas of business strategy, marketing,

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Episode 052 : The Customer Isn’t Always Right – “How Do We Servespire?” with Jeffrey Azan

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Before Jeffrey became the founder of Select ‘n’ Start on a mission to help make Jamaica, and the world a better place, he was and still is many other things. He is a Businessman, Entrepreneur, Martial Artist, Toastmaster, and Game Changer are just a few of the titles held by Mr. Azan. He possesses over

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