Yanique Grant, Author at Yanique Grant

What is Your Culture? Is it What You Say or What Your Customers and Employees Say……

Every company likes to think they have a great culture but if you ask each member of the leadership team to sum theirs up, most will give vague, airy answers that don’t match. This is because most companies don’t actually have a “WOW” culture. Often in the corporate world you get an amalgamation of cultures or distinct […]

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Episode 030 : Achieving Extraordinary Results by Delivering WOW with Dr. Anissa Holmes

Podcast / Yanique Grant

Dr. Anissa Holmes is voted one of the top 25 women in Dentistry by Dental Products Report. She has effectively mastered the skill of the use of social media with a Facebook following of nearly 50,000 fans. As a Practicing Dentist, Social Media Strategist, Author, Podcaster and Speaker, Dr. Holmes shows dentists exactly how to

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Episode 029 : The Experience Economy : Business is Theatre with Jospeh Pine II

Podcast / Yanique Grant

Joseph Pine II is an internationally acclaimed author, speaker and management advisor. Joseph has spoken at the World Economic Forum in Davos, Switzerland, at Ted in California and today is a Lecturer in Columbia University’s Technology Management Programme. He is not an academic, however, having worked for IBM for 13 years, Joseph specializes in helping

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Emotional Intelligence and Leadership

Blog / Yanique Grant

The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but they are the entry-level requirements for executive positions. Emotional intelligence is absolutely necessary in leadership.

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Episode 028 : Scientific Leadership by Design with Kay Valenzuela

Podcast / Yanique Grant

Kay Valenzuela is an international award winner, founder of CXchange Institute, business entrepreneur and a recognize strategist of Customer Experience Design. Kay has been revolutionizing the Spanish speaking market with her own programme that focuses on customer experience, mastering the strategic competitive advantage of customer experience and she has implemented this certification in a number

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Steps to Become a Customer Experience Professional

Blog / Yanique Grant

It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from their values, mission and vision. When you make the investments in a Customer Service Charter, create a mission, vision and values….have a retreat and get the buy in from your

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Episode 027 : Simplification – Using Technology to Automate and Streamline with Robert Ilijason

Podcast / Yanique Grant

Robert Ilijason is an IT Consultant specializing in databases and business intelligence, mainly working with automating processes and data flows. He has worked with customers such as Ericsson, TeliaSonera and mainly IKEA. He is also a writer. Since a few months ago, he is also a retailer and he’s opened an unmanned grocery store in

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Episode 026 : Focus on Your Customers and Employees as Individuals with Emilie Shoop

Podcast / Yanique Grant

Emilie Shoop is a Speaker and Coach, founder of Shoop Training and Consulting and the creator of the premier team building event Rally the Team as well as the popular program The Shoop Shift: Six Gears to Rev Up Your Culture, Team and Leadership. She is the go to Leadership Expert when you want to

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Episode 025 : Defining Your Results Statement and How to Woo Your Customers with Asa Leveaux

Podcast / Yanique Grant

Asa Leveaux is fiercely committed to guiding entrepreneurs to achieve result-based transformations; he activates the genius in their minds and in their money, he also trains them to know that they are the answer to someone’s prayers so they can possess an existence that is saturated in apossibilities. If you are looking for a proven

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Episode 024 : Being Authentic…Walk Your Talk with Paul Brunson

Podcast / Yanique Grant

Paul Brunson is a Mentor, Entrepreneur and Television Host. His goal in life is to help you live your best life in love and professionally. He’s the world’s most influential matchmaker, founded and exited three businesses, hosted two television shows and spent nearly a decade working directly for a billionaire. He’s now here to share

Episode 024 : Being Authentic…Walk Your Talk with Paul Brunson Read More »

Yanique Grant

What is Your Culture? Is it What You Say or What Your Customers and Employees Say……

Episode 030 : Achieving Extraordinary Results by Delivering WOW with Dr. Anissa Holmes

Episode 029 : The Experience Economy : Business is Theatre with Jospeh Pine II

Emotional Intelligence and Leadership

Episode 028 : Scientific Leadership by Design with Kay Valenzuela

Steps to Become a Customer Experience Professional

Episode 027 : Simplification – Using Technology to Automate and Streamline with Robert Ilijason

Episode 026 : Focus on Your Customers and Employees as Individuals with Emilie Shoop

Episode 025 : Defining Your Results Statement and How to Woo Your Customers with Asa Leveaux

Episode 024 : Being Authentic…Walk Your Talk with Paul Brunson

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