The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but they are the entry-level requirements for executive positions. Emotional intelligence is absolutely necessary in leadership. […]
Emotional Intelligence and Leadership Read More »
Kay Valenzuela is an international award winner, founder of CXchange Institute, business entrepreneur and a recognize strategist of Customer Experience Design. Kay has been revolutionizing the Spanish speaking market with her own programme that focuses on customer experience, mastering the strategic competitive advantage of customer experience and she has implemented this certification in a number
Episode 028 : Scientific Leadership by Design with Kay Valenzuela Read More »
It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from their values, mission and vision. When you make the investments in a Customer Service Charter, create a mission, vision and values….have a retreat and get the buy in from your
Steps to Become a Customer Experience Professional Read More »
Robert Ilijason is an IT Consultant specializing in databases and business intelligence, mainly working with automating processes and data flows. He has worked with customers such as Ericsson, TeliaSonera and mainly IKEA. He is also a writer. Since a few months ago, he is also a retailer and he’s opened an unmanned grocery store in
Emilie Shoop is a Speaker and Coach, founder of Shoop Training and Consulting and the creator of the premier team building event Rally the Team as well as the popular program The Shoop Shift: Six Gears to Rev Up Your Culture, Team and Leadership. She is the go to Leadership Expert when you want to
Episode 026 : Focus on Your Customers and Employees as Individuals with Emilie Shoop Read More »
Asa Leveaux is fiercely committed to guiding entrepreneurs to achieve result-based transformations; he activates the genius in their minds and in their money, he also trains them to know that they are the answer to someone’s prayers so they can possess an existence that is saturated in apossibilities. If you are looking for a proven
Paul Brunson is a Mentor, Entrepreneur and Television Host. His goal in life is to help you live your best life in love and professionally. He’s the world’s most influential matchmaker, founded and exited three businesses, hosted two television shows and spent nearly a decade working directly for a billionaire. He’s now here to share
Episode 024 : Being Authentic…Walk Your Talk with Paul Brunson Read More »
For any company, its customers are its priority. It is very crucial to master a few customer service skills that will drastically improve customer service representatives interactions with their customers. A happy, satisfied customer is likely to return and/or tell others about the good experience that they had when dealing with your company. Here are
Mastering Your Customer Service Skills Read More »
Viewing every interaction as an opportunity ensures that we are always bringing our “A” game, and perpetually positioning ourselves for success. It ensures that every customer feels important, and that their personal needs are being met, thus creating a great experience for both parties. So the big question then becomes “how do we ensure that
Turning Every Interaction Into a Customer Opportunity Read More »
Stephanie Calahan is the Business Vision Catalyst who is known for the fast transformation that she facilitates with her clients through working at the intersection of heart and head. She works with busy, purpose-driven entrepreneurs to own their brilliance, leverage their business and get their message out with power, ease and joy so they can
Episode 023 : Leveraging the Best Version of You with Stephanie Calahan Read More »
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