Yanique Grant

Episode 118 : Understanding How SEO works to Boost Sales and Profits

Ronan Walsh has been working in Digital Marketing, specifically SEO for close to 10 years and is a lecturer in Web Design and Digital Marketing in Ireland. He’s the owner and founder of Digital Trawler a SaaS Marketing Agency based in Ireland. Digital Trawler helps companies with their marketing strategy and messaging and having experts in SEO, …

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Episode 117 : Insights and Trends on Customer Experience for 2021

Jim Freeze is the Chief Marketing Officer, and he focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services and public and analyst relations. Jim brings more than 25 years of experience leading marketing teams at Fortune 1000 and other enterprise technology companies, a history which includes proven success in all aspects …

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Episode 116 : The Art of Designing and Implementing a Mystery Shopper Programme

Claire Boscq Scott is a wonderful entrepreneur and she is a mystery shopping and Customer Service specialist. Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees’ performances. No. 5 Top 30 Global Customer Service Guru, UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise …

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Episode 114 : How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform

Dr. Jackie Noelke is an online entrepreneur and digital marketing strategist who helps entrepreneurs and naturopathic doctors start, grow, and scale their online courses, services, and memberships so they can have the freedom they crave. She’s also the founder and CEO of Grateful Ads Co. who helps brands grow their influence, define their voice, and …

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Episode 113 : Developing a Strategy for UX Design that Focuses on the Customer

Mark Baldino is a design industry expert with over 20 years in UX and Human-Centered Design. He’s a co-founder of Fuzzy Math, an award-winning UX design and innovation consultancy located in Chicago with clients worldwide. Along with building and sustaining a 20-person design studio, he’s helped build and train UX teams for some of the largest …

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Episode 112 : Secrets to Getting Into Your Customer’s Imagination

Chip Bell is the author of 24 books, Chip’s newest book, “Inside Your Customers Imagination: 5 Secrets to Creating Breakthrough Products, Services, and Solutions” is due out in the fall of 2020. He is also the author of bestsellers “Kaleidoscope: Delivering Innovative Service That Sparkles,” “Sprinkles: Creating Awesome Experiences Through Innovative Service,” “The 9 ½ …

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Episode 111: Using Wix to Create a Seamless Experience

Naomi Rozenfeld is the EVP of Revenue at Wix Answers, where she leads the global Marketing and Sales strategy. Naomi is passionate about helping companies and start-ups provide best-in-class customer experiences and transforming the way companies provide Customer Support. She was previously the Director of GTM at Wix Answers and Head of Product Marketing at Wix.com. Prior …

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Episode 110 : How To Build a Home and Business Using Feng Shui Mastery

Patricia Lohan is the creator of Feng Shui Mastery and the Author of The Happy Home: A Guide to Creating a Happy, Healthy, Wealthy Life. Patricia Logan helps women make their home magnetic to money, luck and blessings. She shows you what they don’t teach in school, what lies between the lines, your top secret tool for success. She …

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Episode 109 : Mastering the Art of Sales and Exceeding Your Customer’s Expectations

Jas Takhar has been in the sales and service industry for over 25 years. Soon after deciding to try his hand in real estate, he co-founded the REC, and in the course of 15 years, has successfully propelled his team to the 1st place position in Canada under Royal LePage. With 34 realtors and 10 support staff, …

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Episode 108 : How to Build an Effortless Experience Using Conversational Messenger Platforms

Kaitlin Pettersen leads the global Customer Support team at Intercom – responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago offices. Previously, she launched Yelp’s EU Customer Success and Account Management in their London and Dublin offices. Questions Could you share a little bit about yourself with us, a little …

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