Yanique Grant

Episode 159 : Understanding How to Build a Strong Response Time and Increase Your CSAT Score

Jose Herrera is the CEO and co-founder of a Horatio, a Customer Experience company for today’s fast-growing brands. Jose sets the strategic vision of Horatio and leads all growth, sales, and marketing efforts for the company. Prior to founding Horatio, Jose was the Vice President at Morgan Stanley, overseeing the Latin American Investment Management institutional sales group. …

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Episode 157 : Understanding How Your Brain Works to Build A Stronger You and Better Relationships 

Adele Spraggon is an award winning author, a thought leader and an international speaker and trainer. She has been awarded 2020, Woman of Inspiration Award and in 2021, she was recognized as a Top Behavioural Expert of the Year. Her book Shift: 4 Steps to Personal Empowerment has won three awards and is sweeping the globe, transforming how …

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Episode 156 : How to Achieve and Sustain Customer Success – Formula Explained

Aaron Thompson is a Chief Revenue Officer at SuccessCOACHING, the leading provider of Customer Success training and education. He is a connector, educator and public speaker with over 20 years experience helping companies improve retention rates, increase recurring revenue and recoup customer acquisition costs. Aaron enjoys skiing, kayaking and golfing with his family and friends. Questions Could …

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Episode 155 : How To Use the Amazon Model to Become Design Architects for Your Business

During the Iranian Revolution of 1978, Shaahin‘s family had to escape to survive and ended up finally migrating to Los Angeles, California. At 15 years old Shaahin left home with nothing but the clothes on his back and created over a BILLION dollars in revenue by inventing the legendary smart drug known as Herbal Ecstacy. …

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Episode 154 : Empowering Employees to Achieve Exponential Growth

Jeff Rosenblum is a co founder of Questus, a digital advertising agency that has worked with many of the world’s most influential brands, including American Express, Apple, Capital One, Disney, The NFL, Samsung, Starbucks, Universal, Wyndham and Verizon. Jeff created a groundbreaking documentary about the advertising revolution called The Naked Brand and the book Friction which explained how …

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Episode 153 : Building A Strong Human-Centered Emotional Connection with Employees and Customers

Ethan Beute is the Chief Evangelist at BombBomb and he is a co-author of Rehumanize Your Businessand of Human-Centered Communication, his newest book. He is also the host of The Customer Experience Podcast. Ethan Beute has spent the past decade helping business professionals be more personal and human through simple video messages. Questions Could you share with our listeners, those who …

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Episode 152 : Loyalty Redefined! How to Enrich the Lives of Your Customers – The Unbeatable Strategy

Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice and the author of five books including The New York Times bestseller, The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. Fred is a frequent speaker …

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‘Stand Out’ from the Competition – Your Guide to Create and Deliver Remarkable Experiences

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines, including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana. Dan is the author of The Experience Maker: How …

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Episode 150: Insights on Delivering an “Elite” Experience to Clients

Nathan Foy is founder and CEO of Fortis, nine-time Inc. Magazine honoree as one of America’s fastest-growing companies. Fortis provides over 25,000 private, secure trips in 114 countries per year to clientele worth more than half a trillion dollars. These clients routinely ranked Fortis on Gallup surveys as the best in the industry. With offices in …

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