Welcome to Navigating the Customer Experience Podcast, in today’s episode I will share some great thoughts that I have been having. It’s so unfortunate that all across the globe, we are all having to deal with this pandemic but what is interesting is I have been doing a lot of reading and doing a lot […]
Episode 085 : Navigating the Online Customer Experience with Yanique Grant Read More »
David Wachs is a serial entrepreneur and his latest venture, handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your CRM system such as Salesforce, the website, apps or through custom integration. Used by
Episode 084 : Using Technology to Personalize the Art of Service with David Wachs Read More »
Allen T. Lamb believes he is fortunate to have developed a unique skill set and a differentiated perspective to-date within his role spanning media, tech, entertainment and sports as an operating executive, a growth-stage strategic investor, an M&A investment banker, a business intelligence researcher, and a multiple time-digital entrepreneur. Allen has been a two-time entrepreneur,
Episode 083 : Cheddah…..Connecting Consumers with Brands with Allen T. Lamb Read More »
Christopher Wallace is the Co-Founder and President of InnerView, which is a marketing consulting firm that helps companies effectively transfer their brand strategy to their customer-facing employees and partners. Chris builds upon previous success as an entrepreneur in the sales consulting and coaching space, as well as his more than 15 years of sales, marketing and
Episode 082 : Brand Alignment from the Inside Out with Christopher Wallace Read More »
What is Feedback? The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to another individual (or a group) who can use that information to adjust and improve current and future actions/behaviors. When Does Feedback Occur? Feedback occurs when an environment reacts to an
The Importance of Getting Feedback Read More »
If you have ever wondered how there are so many brands that customers can’t live without? And if you’ve ever wondered how it’s possible to make price irrelevant? John DiJulius will show you how to do both. He is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and bet-selling author
Episode 081 : Building Stronger Connections…Making Price Irrelevant with John DiJulius Read More »
Sky Jarrett is an executive coach and pioneer of 21st century leadership. She has a passion for unlocking human excellence and specializes in using researched-based and neuroscience techniques to support leaders in improving their effectives and thriving in the digital age. As a leadership and organization development consultant at one of the world’s largest consulting
Episode 080 : Tenets of Quality Service Leadership with Sky Jarrett Read More »
Suman Sarkar has more than 20 years of international consulting experience. He has a proven track record delivering innovative and strategic approaches to the supply chain and sourcing practices with outstanding results. As an author, he understands the power of creativity that will be unleashed if businesses can harness the talent they already have in-house.
Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar Read More »
Nick Mehta is CEO of Gainsight, the Customer Success company. He works with a team of nearly 700 people who together have created the customer success category that’s currently taking over the SAAS business model worldwide. Nick has been named one of the Top SAAS CEO’s by the Software report three years in a row,
Episode 077 : Humanizing the Digital Experience with Nick Mehta Read More »
What is Feedback? The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to another individual (or a group) who can use that information to adjust and improve current and future actions/behaviors. When Does Feedback Occur? Feedback occurs when an environment reacts to an
The Importance of Getting Feedback Read More »