Highlights In this episode, I would like to take a little bit of time and just share with you some key important nuggets that I have gained over the years in the category of commitments. So, we’re at the beginning of a new year we’re still in the first quarter and in customer experience and […]
Episode 068 : Promises and the Impact It Has on Customer Experience Read More »
Emily Rasowsky is Customer Experience Lead for Spark Fund and Spark Fund is an organization that helps companies to upgrade energy technology. Emily explains in the very simplest of terms as we welcome her, what it is that her company really does do and how does this really impact a customer’s experience regardless of your business type or
Episode 067 : Easing Your Energy Pain Through Technology with Emily Rasowsky Read More »
Developing great habits to improve customer service and achieve goals is much more effective because they focus on creating long-term change. Once a more positive behavior takes hold, it occurs almost automatically – making it much tougher to break than a New Year’s resolution. Rally your team to create better service habits, here are a
Resolutions to Improve Customer Service Read More »
John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now! – How to Succeed in Business and Beat Out Your Competition Today”. John has appeared on the NBC Morning Show, ABC, CBS, FOX, Univision, numerous business journals and recently
Lavois Cruickshank, a simple yet ambitious young man. Lavois has the incredible dream of positively impacting and inspiring a nation. The Spanish Town native lives by a philosophy posited by Jared Kintz, “Whether you live to be 50 or 100 makes no difference, if you’ve made no difference in the world.” and with this as
Episode 065: Making An Impact…..Making a Difference with Lavois Cruickshank Read More »
Kenneth Burke is the marketing director for text request a B2B text messaging software company in Chattanooga. He runs a boutique marketing agency where he helps many companies of all sizes with their marketing and content strategies. And he’s been awarded for work in psychology research and sales. Questions Tell us a little bit about
Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal
Episode 063: How To Never Lose A Customer Again with Joey Coleman Read More »
David Durham is a mindset and self-mastery business coach, speaker, author and trainer. Before coaching David had the opportunity to build a six-figure business his first year in real estate at the very young age of 20, he is also the author of his first book, “You Must: World-Class Principles for Success” which he is
Episode 062: Adapting an Empowering Perspective to Move Forward with David Durham Read More »
This episode Yanique Grant is going to talk about how do you strengthen a business that is struggling and how does customer service play the role in that business. You have a business and whether it’s an online or a brick and mortar business where you have customers physically coming into your location, at the
Episode 061: Customer Service Role in a Struggling Business with Yanique Grant Read More »
This episode was inspired by a recent TV interview that Yanique Grant completed. Yanique will be speaking about the growing power of the consumer which important in customer service. In the interview, one of the main things that the interviewer asked her was, “The conscious customer, why is the customer so conscious and how is
Episode 060: The Conscious Consumer with Yanique Grant Read More »