Speaking
Published Articles
Jamaica Observer Article (February 2018) – Tackling the Jamaican Customer Service Dilemma – http://www.jamaicaobserver.com/sunday-finance/tackling-the-jamaican-customer_service_dilemma_126049?profile=1056
Virgin Guest Blog August 2016 – https://www.virgin.com/entrepreneur/how-great-customer-experiences-create-standout-brand
Virgin Guest Blog November 2014 – https://www.virgin.com/virgin-unite/business-innovation/culture-listening-and-the-language-of-business
Speaking
International Customer Service Certification (Minnesota) : May 2011 & September 2011 | February, May & September 2012 | February, May & September 2013 | May & September 2014 | May & September 2015
Women’s in Business Affairs : July 30, 2013 – Gender Summit
National Youth Service : July 2, 2013 – Exceptional Customer Service & Gender in the Workplace
Jamaica Customer Service Association : November 24, 2013 – Impact of Quality Customer Service & Measurement of Your Bottom Line