customer loyalty Archives - Page 11 of 12

Episode 071 : Practical Tactics to Implement a Winning Strategy Driven by Customer Lifetime Value with Dr. Peter Fader and Sarah E. Toms

Peter S. Fader is the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School of the University of Pennsylvania. In 2015, Fader co-founded Zodiac, a predictive analytics firm that was acquired by Nike in 2018. More recently, he co-founded Theta Equity Partners, which focuses on customer-based corporate valuation. His expertise centers on topics […]

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Episode 070 : Grief Strategies for the Workplace Through Empathy and Compassion with Karen Millsap

Podcast / Yanique Grant

Karen Millsap, the CEO (Chief Empathy Officer) of Egency and Founder of The Groflo, began her career in human resources and talent acquisition where she led countless training, new process, and change initiatives. At a young age, she suddenly became a widow when her husband was tragically murdered which completely changed the trajectory of her

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Episode 067 : Easing Your Energy Pain Through Technology with Emily Rasowsky

Podcast / Yanique Grant

Emily Rasowsky is Customer Experience Lead for Spark Fund and Spark Fund is an organization that helps companies to upgrade energy technology. Emily explains in the very simplest of terms as we welcome her, what it is that her company really does do and how does this really impact a customer’s experience regardless of your business type or

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Episode 063: How To Never Lose A Customer Again with Joey Coleman

Podcast / Yanique Grant

Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal

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Episode 060: The Conscious Consumer with Yanique Grant

Podcast / Yanique Grant

This episode was inspired by a recent TV interview that Yanique Grant completed. Yanique will be speaking about the growing power of the consumer which important in customer service. In the interview, one of the main things that the interviewer asked her was, “The conscious customer, why is the customer so conscious and how is

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Episode 059 : Real Time Messaging – The New Channel for Customer Experience with Joshua March

Podcast / Yanique Grant

Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial is used in the contact centers of hundreds of major retailers, banks, telcos and other brands to enable them to manage the high volumes of complaints and questions they’re

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Episode 058: “Do Simple Better – Success Route for Customer Loyalty” with Dan Gingiss

Podcast / Yanique Grant

Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author of the new book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, which is available on Amazon. He also co-hosts the Experience This!

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Episode 047 : Winning Accounts vs. Winning Relationships with Yanique Grant

Podcast / Yanique Grant

Winning Accounts vs. Winning Relationships with Yanique Grant – Episode 047 Thank you, thank you, thank you so much – this episode is very special episode for me. It is very near and dear to my heart! Approximately one (1) year ago, I started this podcast – Navigating the Customer Experience and one year later

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Steps to Become a Customer Experience Professional

Blog / Yanique Grant

It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from their values, mission and vision. When you make the investments in a Customer Service Charter, create a mission, vision and values….have a retreat and get the buy in from your

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Episode 016: Social Media…..A Game Changer in Customer Experience with Jay Baer

Podcast / Yanique Grant

Jay Baer is the world’s most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more people. Jay has advised over 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations

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customer loyalty

Episode 071 : Practical Tactics to Implement a Winning Strategy Driven by Customer Lifetime Value with Dr. Peter Fader and Sarah E. Toms

Episode 070 : Grief Strategies for the Workplace Through Empathy and Compassion with Karen Millsap

Episode 067 : Easing Your Energy Pain Through Technology with Emily Rasowsky

Episode 063: How To Never Lose A Customer Again with Joey Coleman

Episode 060: The Conscious Consumer with Yanique Grant

Episode 059 : Real Time Messaging – The New Channel for Customer Experience with Joshua March

Episode 047 : Winning Accounts vs. Winning Relationships with Yanique Grant

Steps to Become a Customer Experience Professional

Episode 016: Social Media…..A Game Changer in Customer Experience with Jay Baer

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