Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies and onward to customer engagement development social channels. Now, customer service has gone mobile with the use of smartphones in the world today. Customers are still not satisfied. And, now,
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Andreas Jones is the leading authority on small business growth and profitability. He is a #1 International bestselling author, coach, speaker, consultant and trainer, as well as an army combat veteran. After the arm, Andreas had a series of jobs including VP of a national bank. He had been featured on NBC, CBS, FOX, ABC,
20 questions that reveal what your customer experience is really costing you in retention, reputation and revenue. Score yourself in ten minutes and find out where your service is leaking.
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Yanique Grant | ElevateCX | yaniquegrant.com