Podcast

Episode 210 : Integrating Hospitality Principles into Healthcare [Part II]

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Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC – a marketing consultancy serving hospitality and the healthcare industry clients – and Vice Chairman Emeritus of MMGY Global, one of the country’s leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice.  Yesawich has contributed to the development of […]

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Episode 209 : Integrating Hospitality Principles into Healthcare [Part I]

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Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC – a marketing consultancy serving hospitality and the healthcare industry clients – and Vice Chairman Emeritus of MMGY Global, one of the country’s leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice.  Yesawich has contributed to the development of

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Episode 208 : Insights on Customer Centricity and Key Performance Indicators

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Michelle MacCarthy is Global Vice President of Customer Experience at Unit4. In her role, Michelle leads a talented team of professionals, is responsible for ensuring the maximum adoption of and customer satisfaction with Unit4’s offerings and is accountable for leading the transformation of Unit4’s customer experience strategy that enables the customer success evolution.  Michelle earned her B.S

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Episode 206 : Customer Service Evolution: Marrying Marketing with Seamless Service

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CJ Stratte is a highly accomplished female entrepreneur, currently serving as a CEO and President of On The Move Trucks, a successful turn-key truck rental company catering to self-storage and real estate professionals. With substantial experience in the industry, CJ has been instrumental in driving the company’s growth and expansion over the years.  As a sought-after

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Episode 205 : Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency

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 Kat Kennan is the founder and CEO of Radical Customer Experience™️, a ground-breaking consulting firm that encourages brands to establish genuine connections with their customers by embracing strengths-based, trauma-informed, and inclusive marketing services.  With a passion for empowering individuals and driving positive change, her mission is to help brands speak up, speak out, and foster diversity,

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Episode 204 : Harnessing Personal Energy: The Power Barometer in Work and Life

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Josefine Campbell is a founder of Campbell Company, a top leadership consulting firm for multinational companies. Campbell inspires and coaches leaders, teams, and talents in large organisations such as McDonald’s, Deloitte, Maersk, Novo Nordisk, and Carlsberg Group. Her approach combines the practical and the pragmatic. A four-time jiu-jitsu champion, she is particularly interested in developing personal

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Episode 203 : From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success

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Anatoliy Labinskiy is an entrepreneur, eCommerce expert, salesman, holder of 4-time Two Comma Club awards. His story is a perfect example of life when everything goes against us to become successful. In less than 5 years, he went from a simple waiter to a successful businessman and an owner of an 8 figure winner awards in

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Episode 202 – Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare

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Leslie Pagel is the Chief Evangelist of Authenticx – a conversation analytics company dedicated to improving the way healthcare companies engage with patients. In this role, she creates awareness across the healthcare industry of more efficient and effective ways for healthcare organizations to deliver on their customer objectives. With over two decades of working with customer

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Episode 201 : Creating Authentic Customer Connections in a Digital World : The Power of Integrating Empathy and Technology

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Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world.  Since that pivot, Glance

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Kingston, Jamaica