Podcast

Episode 005 : Building Yourself in the Business of Customer Service with John Tschohl

John Tschohl, called the “Guru of Customer Service” by USA Today, Time and Entrepreneur magazines, is a best selling author,
the internationally recognized service strategist and President of Service Quality Institute, the global leader in customer service. John Tschohl believes that globally, customer service is quite weak. “Most companies believe that they provide great customer service. […]

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Episode 004: Customer Service – An Inside Look on Leadership with Nick Abbott

Nick Abbott has over 20 years experience in customer service and sales operations, consultancy and training. He has been a logistics officer in the Royal Air Force and has vast experience working with large companies such as General Electric, Bank of New York and more. In 2012, he started the front line evolution, which provides

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Episode 003: Look For Problems, Find Solutions with Sardek Love

Sardek Love is the CEO of Infinity Consulting and Training Solutions. He’s worked in 25 countries, inspiring, developing and educating managers and leaders in Fortune 100 companies, high-tech organizations, government agencies and global brands. His real world experiences serve as the foundation of his powerful and captivating stories from which he brings his sessions to

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Episode 002: Marketing, Customer Service & Enjoying What You Do with Zachary Harding

Zachary Harding is the President of The Phoenix Group and Chairman of Hyperion Equity, a private investment firm focused on raising capital, investing in and growing businesses through strategic partnerships, government linkages and marketing campaigns. Over the years, he’s developed a solid reputation in investing, senior management and strategic marketing. He’s has often been dubbed

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Episode 001: Using Communication to Build Relationships with Ellie Parvin

Ellie Parvin is obsessed with the way people communicate and the various factors and environments that can alter the perception of information and meanings delivered and received between those communicating. Her passion for communication has lead her to launch EllieParvin.com, which helps small businesses, organizations, entrepreneurs and individuals learn how practicing and cultivating communication skills

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