Podcast

Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov

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Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who applies his Experimental Social Psychology background and his passion for research, design and innovation to solving important customer and business problems. His professional goal is to help teams create remarkable […]

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Episode 055 : Service Culture : A Guide in Strategic Planning with Jeff Toister

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Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six (6) continents has taken his video base training courses on LinkedIn Learningaka Lynda.com. Jeff’s 15 training videos on

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Episode 054 : Convenience….The Next “BIG” Thing in Customer Experience with Yanique Grant

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Yanique Grant Show Notes This episode with Yanique Grant will be speaking about customer experience and convenience as it relates to customer experience. Over the last few months I have been doing a lot of workshops locally and I have been advising the participants and the organizations that “CONVENIENCE” is the next big thing in

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Episode 051 : A Wellness Approach : Leading From the Bottom with Sheree Martin

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Sheree Martin, is an experienced Executive with a strong result oriented focus. She has spent the last 15 years driving strategies geared towards increasing business value, known as an inspiring and strategic leader with the proven ability to establish effective teams. She has a track record of achievements in the areas of business strategy, marketing,

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Episode 052 : The Customer Isn’t Always Right – “How Do We Servespire?” with Jeffrey Azan

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Before Jeffrey became the founder of Select ‘n’ Start on a mission to help make Jamaica, and the world a better place, he was and still is many other things. He is a Businessman, Entrepreneur, Martial Artist, Toastmaster, and Game Changer are just a few of the titles held by Mr. Azan. He possesses over

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Episode 051 : A Holistic Approach to Image Consultancy and Personal Development with Daniel Edwards

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Daniel Edwards is the CEO of Total One-Eighty Image Consulting, a business initiative and service tailored for the motivated, modern male professionals, which Mr. Edwards created to productively combine his three (3) passions – personal development, psychology and fashion. A trained public speaker and presenter, Mr. Edwards recently launched his series of Total One-Eighty workshops,

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Episode 050 : Insights on How Gustazos is Conquering “The Daily Deal Sites” with Carlos Villares

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Carlos Villares was born in San Juan, Puerto Rico; he lives in Miami, Florida since 1994. He is an International University Graduate and has 10 years work experience for The General Electric Company in the area if sales and financials services. He is co-founder of Gustazos.com, Daily Deal site in 5 countries. They represent Global

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Episode 049 : Making Customer Service a Competitive Advantage and Price Irrelevant with John DiJulius

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John DiJulius is an international consultant and best selling author of 3 customer service books, his latest book; The Customer Service Revolution instantly hit number 1 on Amazon. John works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle¢, Marriott Hotels, PwC, Cheese Cake Factory, Progressive Insurance, Harley-Davidson, Chick-fil-A and many more. John isn’t

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Episode 048 : Taking It To A Whole New Level of Being Extraordinary with Shep Hyken

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Shep Hyken is a Customer Service and Experience expert and Cheap Amazement Officer of Shepard Presentations. He is the New York Times best selling author and has been inducted in the National Speakers Association Hall of Fame for Lifetime Achievement in the speaking profession. Shep works with companies and organizations who wants to build loyal

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Episode 047 : Winning Accounts vs. Winning Relationships with Yanique Grant

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Winning Accounts vs. Winning Relationships with Yanique Grant – Episode 047 Thank you, thank you, thank you so much – this episode is very special episode for me. It is very near and dear to my heart! Approximately one (1) year ago, I started this podcast – Navigating the Customer Experience and one year later

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Kingston, Jamaica