John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now! – How to Succeed in Business and Beat Out Your Competition Today”. John has appeared on the NBC Morning Show, ABC, CBS, FOX, Univision, numerous business journals and recently […]
Lavois Cruickshank, a simple yet ambitious young man. Lavois has the incredible dream of positively impacting and inspiring a nation. The Spanish Town native lives by a philosophy posited by Jared Kintz, “Whether you live to be 50 or 100 makes no difference, if you’ve made no difference in the world.” and with this as
Episode 065: Making An Impact…..Making a Difference with Lavois Cruickshank Read More »
Kenneth Burke is the marketing director for text request a B2B text messaging software company in Chattanooga. He runs a boutique marketing agency where he helps many companies of all sizes with their marketing and content strategies. And he’s been awarded for work in psychology research and sales. Questions Tell us a little bit about
Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal
Episode 063: How To Never Lose A Customer Again with Joey Coleman Read More »
David Durham is a mindset and self-mastery business coach, speaker, author and trainer. Before coaching David had the opportunity to build a six-figure business his first year in real estate at the very young age of 20, he is also the author of his first book, “You Must: World-Class Principles for Success” which he is
Episode 062: Adapting an Empowering Perspective to Move Forward with David Durham Read More »
This episode Yanique Grant is going to talk about how do you strengthen a business that is struggling and how does customer service play the role in that business. You have a business and whether it’s an online or a brick and mortar business where you have customers physically coming into your location, at the
Episode 061: Customer Service Role in a Struggling Business with Yanique Grant Read More »
This episode was inspired by a recent TV interview that Yanique Grant completed. Yanique will be speaking about the growing power of the consumer which important in customer service. In the interview, one of the main things that the interviewer asked her was, “The conscious customer, why is the customer so conscious and how is
Episode 060: The Conscious Consumer with Yanique Grant Read More »
Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial is used in the contact centers of hundreds of major retailers, banks, telcos and other brands to enable them to manage the high volumes of complaints and questions they’re
Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author of the new book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, which is available on Amazon. He also co-hosts the Experience This!
Episode 058: “Do Simple Better – Success Route for Customer Loyalty” with Dan Gingiss Read More »
Catherine M. Mattice is President of consulting and training firm, Civility Partners, and she has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Chevron, the American Red Cross, the military, several universities and hospitals, government agencies, small businesses and non-profits. She has been published in a variety
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