Podcast

Episode 084 : Using Technology to Personalize the Art of Service with David Wachs

Podcast /

David Wachs is a serial entrepreneur and his latest venture, handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your CRM system such as Salesforce, the website, apps or through custom integration. Used by […]

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Episode 083 : Cheddah…..Connecting Consumers with Brands with Allen T. Lamb

Podcast /

Allen T. Lamb believes he is fortunate to have developed a unique skill set and a differentiated perspective to-date within his role spanning media, tech, entertainment and sports as an operating executive, a growth-stage strategic investor, an M&A investment banker, a business intelligence researcher, and a multiple time-digital entrepreneur. Allen has been a two-time entrepreneur,

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Episode 082 : Brand Alignment from the Inside Out with Christopher Wallace

Podcast /

Christopher Wallace is the Co-Founder and President of InnerView, which is a marketing consulting firm that helps companies effectively transfer their brand strategy to their customer-facing employees and partners. Chris builds upon previous success as an entrepreneur in the sales consulting and coaching space, as well as his more than 15 years of sales, marketing and

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Episode 081 : Building Stronger Connections…Making Price Irrelevant with John DiJulius

Podcast /

If you have ever wondered how there are so many brands that customers can’t live without? And if you’ve ever wondered how it’s possible to make price irrelevant? John DiJulius will show you how to do both. He is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and bet-selling author

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Episode 080 : Tenets of Quality Service Leadership with Sky Jarrett

Podcast /

Sky Jarrett is an executive coach and pioneer of 21st century leadership. She has a passion for unlocking human excellence and specializes in using researched-based and neuroscience techniques to support leaders in improving their effectives and thriving in the digital age. As a leadership and organization development consultant at one of the world’s largest consulting

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Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar

Podcast /

Suman Sarkar has more than 20 years of international consulting experience. He has a proven track record delivering innovative and strategic approaches to the supply chain and sourcing practices with outstanding results. As an author, he understands the power of creativity that will be unleashed if businesses can harness the talent they already have in-house.

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Episode 075 : The Importance of Having a Culture of Happiness with Rochelle Gapere

Podcast /

Rochelle Gapere, is an Attorney, Happiness Coach and Entrepreneur, known for bringing her charismatic personality and share joy for living to every experience and individual that she encounters. She has mastered the art of living life fully and passionately. The release of her first book, One Happy Thought at a Time: 30 Days to a Happier

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Episode 074 : How To Achieve Fiercely Loyal Customers with Sandy Rogers

Podcast /

Sandy Rogers is one of the most prolific minds on the topic of customer and employee loyalty. He will change the very way your organization views the topic and will help orient your company towards winning loyal customers and employees for life. Sandy Rogers is a leader of FranklinCovey’s Loyalty Practice, a FranklinCovey offering which

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Episode 073 : How To Master Customer Experience Online with the Best Freelancers and Virtual Assistants with Nathan Hirsch

Podcast /

Nathan Hirsch is a serial entrepreneur and expert in remote hiring and eCommerce. He started his first eCommerce business out of his college dorm room and has sold over $30 million dollars online. He is now the co-founder and CEO of FreeeUp.com, a marketplace that connects businesses with pre-vetted virtual assistants, freelancers and agencies in eCommerce,

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