Podcast

Episode 250 – “Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs”

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Josh Seiden has worked with hundreds of organizations as an individual contributor, leader, founder and consultant. As a software designer-turned-coach, consultant and speaker, he’s helped organizations fuse strategy, become customer-centric, and utilize evidence-based decision-making to become more agile (with a lowercase “a”), make better products and achieve greater success. Along with his co-author, Jeff Gothelf, […]

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Episode 249 : Building Strategies That Stick: Insights on Customer Experience and Personalization

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Laura Richard as a leader who is deeply committed to understanding the root of the challenges her clients are experiencing, Laura is skilled at connecting the dots between disparate pieces of insight to create clarity and galvanize alignment to a shared vision. Drawing from diverse pieces experiences across public, private and not-for-profit sectors, Laura leverages cross

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Episode 248 : “Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics”

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Keith Goode, in the digital world is working towards growing exponentially, because we know the digital world is growing exponentially, but how is all of this data impacting an organization’s most valuable asset, their people?  Well, he believes this is an area of immense opportunity, and it is the primary reason that he joined ZeroedIn Technologies.

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Episode 247 : “Cozy Conversations – Yanique on Embracing Courage in Life, Service, and Personal Growth”

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Welcome to Navigating the Customer Experience, today’s episode is going to be a little bit different. It’s a solo episode. I kind of just wanted to jump on here, not a very long episode and share with you our listeners just a little bit about our journey through podcasting, and to maybe give some words

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Episode 246 : “Transforming Customer Experience with Data and Digital First Strategies”

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Andrew Carothers is a CCXP, a Senior Customer Experience Leader helping companies build and scale organizations that increase customer adoption and retention, improve renewal rates and drive growth. A founding member of Cisco Systems CX function, Carothers has built extensive strategic and tactical CX knowledge, including digital CX, partner programs, voice of the customer, customer

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Episode 245 : “Navigating Life’s Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success”

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Rusty Rueff is a prominent business executive and advisor with extensive experience in technology and the arts. He served as CEO at SNOCAP, Inc. until it’s sale in 2008. And he was an executive vice president at Electronic Arts, overseeing global HR and Corporate Communications. Prior to that, he spent over a decade at PepsiCo, culminating

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Episode 244 : “From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl”

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Marybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl’s CEO, she’s responsible for embodying KnowledgeOwl’s mission and values, which include using business as a force for good, cultivating a people-first company, giving excellent service to everyone, and creating awesome knowledge based

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Episode 243 : “Building Strong Cultures and Empowering CEOs : Insights from Bob Carrothers”

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Bob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to skill enhancement, informed decision-making and superior results. Bob is certified as an Emergenetics advisor and Predictive Index practitioner, equipping him with a profound understanding of human behaviour and cognition.  Questions · So, we always like to ask our

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Episode 242 : “Mastering Geofencing for Small Business Growth”

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Barbara Wardell and Ernesto Cullari run an agency that focuses on geofencing. This embraces a growth hacker mindset that strategically focuses on identifying and amplifying their clients’ strengths while pinpointing weaknesses in the competition, utilizing GPS location data. This approach results in a significant and measurable impact on foot traffic and online engagement, making their

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Episode #241 – “Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg”

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Alan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into a thriving career by applying the engineering principles of cause and effect to sales and sales management. This success led him to co-founding Growth Matters, where Alan and his team have developed over 2,000 sales

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