Yanique Grant

Episode 220 : AI and the Future of CX : Insights from the CallMiner CX Landscape Report

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 Eric Williamson is the Chief Marketing Officer at CallMiner. As CallMiner’s Chief Marketing Officer, Eric oversees all global marketing functions from brand and events to demand generation. Eric’s marketing team works very closely with channel and sales to drive pipeline and CallMiner’s explosive growth. Eric has over 20 years of experience in both technology and consumer products […]

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Episode 219 : Insights into Buyer Behaviour : Trust, Decisio-Making, and the Power of Buyer Personas

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Jim Kraus is the President of Buyer Persona Institute (BPI) and a leading authority on buyer personas and buying insights. BPI’s buyer persona research and workshop methodologies have become a gold standard for thousands of marketers in hundreds of companies worldwide that rely on these studies to reveal everything a prospective buyer needs to know and

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Episode 218 : Exploring the Future of Customer Engagement : Insights on AI, Employee Augmentation and Industry Trends

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Dave Singer is Verint’s Global Vice President, Go-To-Market Strategy. Singer is responsible for driving the GTM strategy for Verint’s Workforce Engagement solutions, and the Verint industry leading Open CCaaS Platform. The strategy is based on developing innovative messaging and offerings both partner and direct that drive customer centric differentiation and aligned value with both customer needs

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Episode 217 : Mastering Communication Techniques, Tools, and Insights with Matt – A Comprehensive Guide to Enhancing Speaking and Listening Skills

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Matt Abrahams is a leading expert in communication with decades of experience as an educator, author, podcast host and coach. As a Lecturer in Organisational Behaviour at Stanford University’s Graduate School of Business, he teaches popular classes in strategic communication and effective virtual presenting. He received Stanford GSB’s Alumni Teaching Award in recognition of his teaching

Episode 217 : Mastering Communication Techniques, Tools, and Insights with Matt – A Comprehensive Guide to Enhancing Speaking and Listening Skills Read More »

Episode 216 : Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective

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Michelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author, podcaster and experienced businesswoman. She has an undeniable passion for customer service, mystery shopping and team motivation, and is a specialist in every aspect of service operations and processes and their impact on the customer experience.   In 1994, she founded one of Australia’s most respected

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Episode 215 : Maximizing Customer Success and Navigating the Future of Insurance : Insights from Joanna

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Joanna Hagelberger is currently the Vice President of Customer Success at Rhoads Online, a technology provider of compliance solutions to the insurance industry. Her entire professional career has been in the insurance industry with the last 20 years in insurtech. Joanna is passionate about the customer experience, particularly the benefit a strong account management program can

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Episode 214 : Enhancing Customer Experience and Listening Skills : Insights from UserTesting and AI Trends

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Lija Hogan is a principal on the Experience Research Strategy team at UserTesting. When she’s not helping UserTesting customers understand the wide variety of topic areas they can cover using the platform, she teaches user research methods classes at the University of Michigan – Ann Arbor.  Questions • Could you share with our listeners just a little

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Episode 213 : Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy

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Jason S. Bradshaw, at 14 years of age started his first business by 21. He had started and successfully exited 3 separate businesses. In every instance, he disrupted the marketplace and won by delivering great customer experiences. He has worked for some of the world’s most recognizable brands like Target and Volkswagen, helping them transform

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Episode 212 : Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology

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Maggie Peña is the Chief Experience Officer at Interlace Health (the next generation of FormFast), a 30 year old privately held healthcare IT firm that delivers scalable and cost-effective forms automation and eSignature solutions for healthcare organisations. She brings 22 years of experience in IT to her role and leads one third of Interlaces Health’s employees.  With a

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Episode 211 : Scaling Up Success: Insights and Strategies for Business Growth

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Herb Cogliano leads his own advisory practice leveraging the Scaling of Performance Platform, described in Verne Harnish’s award-winning book, Mastering the Rockefeller Habits-Scaling Up. As a Business Coach, experience CEO Scaling Up Practitioner, and Professor of the Scaling Up Masters Business Course, he has learned first-hand what it takes to overcome many business challenges. Herb is

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