Yanique Grant

Episode 269 : “Faith Over Fear : Leading with Humanity in the Age of AI with”

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In a world where disruption is constant and leadership expectations are rising faster than organizations can adapt, senior leaders need more than inspiration, they need the mindsets, tools and confidence to lead real transformation. That is what Victoria delivers. She has a PhD in Psychology, MBA from UC Berkeley, and 25+ year Silicon Valley veteran. […]

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Episode 268 : “The Trust Index : Building an Ecosystem of Trust From the Inside Out”

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Gal Borenstein is the Founder and CEO of The Borenstein Group, a branding, marketing, and public relations firm that works with growth-oriented organizations operating in complex and regulated environments. With nearly 30 years of experience, he advises executives on positioning, credibility, and go-to-market strategy, particularly when trust, reputation, and differentiation matter most. He is also

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Episode 267 : “The CX Imperative : 5 Critical Practices for Making Customer Centricity a Core Business Value

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Our guests are Mark Fithian and Jeff Rosenberg, they will be discussing a little about their awesome book that they have published, and I’m just going to give you a quick overview. So, Mark Fithian and Jeff Rosenberg are the cofounders of WideOpen, a Strategic CX consulting company. Mark’s customer service strategy expertise and methodologies

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Episode 266 : Leading From the Inside Out: Voice, Peace, and the Power of People

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Jeremie Kubicek is a powerful communicator, serial entrepreneur and content builder. He creates content used by some of the largest companies around the globe found in the books he has authored: His brand-new book, releasing October 2025 – The Voice-Driven Leader, as well as his other books like The 100X Leader, 5 Voices, 5 Gears,

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Episode 265 : “Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation”

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Jean-Pierre LaCroix is the President and Chief Strategy Officer of SLD. He is a seasoned strategic thinker who has held numerous strategies on personifying brands through immersive design. With more than 35 years of experience in the development and implementation of retail transformation programs, including ground-breaking transformation tools he has developed such as the “Trust

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Episode 264 : “No One-Size-Fits-All CX: Ty on Playbooks, People and Performance”

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Ty Givens is a Founder and CEO of CX Collective, where she partners with ambitious brands to build customer experience programs that don’t just keep up- they lead. Over her career, Ty has transformed support operations at every stage, from scrappy startups launching their first helpdesk to Fortune 500s rethinking how they serve millions of

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Episode 263 : Empowering Teams and Elevating CX with Jamie Homen

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Jamie Homen is the Chief Customer Officer at Mural, a leading visual work platform. He’s a change leader and enterprise productivity strategist overseeing Mural’s delivery of exceptional customer experiences across all segments. Questions Highlights Jamie’s Journey Me: Now, we always like to give our guests an opportunity to share with us in their own words,

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Episode 262 : “You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX”

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Evan Siegel is a eGain’s VP of AI, where he is developing the next generation of AI powered conversational guidance. Prior to eGain, Evan held various customer experience and contact center leadership roles over 16 years at Wells Fargo, where he also established a financial health coaching team that was featured in the bank’s annual

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Episode 261 : “Why Your Brand Isn’t the Hero — Your Customer Is”

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Greg Logan is a global leader in brand storytelling. For over 30 years, the world’s biggest brands have turned to him to create stronger messaging that connects with both the head and the heart. He’s a distinguished and rare writer who has won multiple international awards across multiple mediums, including advertising at the (Cannes Lions),

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Episode 260 : All Business is Personal : Joseph Michelli on Human-Centered CX, AI and the Future of Customer Experience

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Joseph Michelli is a certified customer experience professional, the author of thirteen business books about companies like, The Ritz-Carlton Hotel, Mercedes-Benz, Starbucks, Zappos and Airbnb. In addition to being a Wall Street Journal and New York Times #1 best-selling author, Joseph helps leaders and frontline team members improve the experiences they provide to colleagues and

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