Yanique Grant

Episode 254 : “The CX-AI Connection…..Redefining Customer Journeys with Smart Tech”

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Eric Karofsky is an award-winning CX, UX, and employee engagement industry expert who leads VectorHX, a human experience agency. Questions Highlights Eric’s Journey Me: Now, Eric, can you share with our listeners a little bit about your journey, how you got from where you were to where you are today? Eric shared that for about […]

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Episode 253 : The Buy-In Advantage : How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces

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Dave Garrison is a leadership strategist with more than 25 years of experience as a CEO, strategic advisor and independent board member for the public and private companies, such as Ameritrade, both in the United States and internationally. He co-founded Garrison Growth in 2013 to help organizations, ranging from new startups to major public corporations,

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Episode 252 : Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer

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Justin Baer is an entrepreneur passionate about redefining comfort and style through innovative apparel. His journey began by combining the look of a dress shirt with the comfort of a polo, creating a hero product that revolutionized professional wear. Inspired by life in New York and milestones like marriage and fatherhood, he’s expanded his line

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Episode 251 : “Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty”

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Eitan Koter is the Co-founder and Co-CEO of Vimmi, the video and social commerce platform with two decades of experience in startups and public companies, including a NASDAQ IPO, Eitan has become a recognized thought leader in video commerce, digital marketing, social commerce and startup bootstrapping. As the host of the Mastering eCommerce Marketing Podcast, Eitan

Episode 251 : “Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty” Read More »

Episode 250 – “Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs”

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Josh Seiden has worked with hundreds of organizations as an individual contributor, leader, founder and consultant. As a software designer-turned-coach, consultant and speaker, he’s helped organizations fuse strategy, become customer-centric, and utilize evidence-based decision-making to become more agile (with a lowercase “a”), make better products and achieve greater success. Along with his co-author, Jeff Gothelf,

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Episode 249 : Building Strategies That Stick: Insights on Customer Experience and Personalization

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Laura Richard as a leader who is deeply committed to understanding the root of the challenges her clients are experiencing, Laura is skilled at connecting the dots between disparate pieces of insight to create clarity and galvanize alignment to a shared vision. Drawing from diverse pieces experiences across public, private and not-for-profit sectors, Laura leverages cross

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Episode 248 : “Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics”

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Keith Goode, in the digital world is working towards growing exponentially, because we know the digital world is growing exponentially, but how is all of this data impacting an organization’s most valuable asset, their people?  Well, he believes this is an area of immense opportunity, and it is the primary reason that he joined ZeroedIn Technologies.

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Episode 247 : “Cozy Conversations – Yanique on Embracing Courage in Life, Service, and Personal Growth”

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Welcome to Navigating the Customer Experience, today’s episode is going to be a little bit different. It’s a solo episode. I kind of just wanted to jump on here, not a very long episode and share with you our listeners just a little bit about our journey through podcasting, and to maybe give some words

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Episode 246 : “Transforming Customer Experience with Data and Digital First Strategies”

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Andrew Carothers is a CCXP, a Senior Customer Experience Leader helping companies build and scale organizations that increase customer adoption and retention, improve renewal rates and drive growth. A founding member of Cisco Systems CX function, Carothers has built extensive strategic and tactical CX knowledge, including digital CX, partner programs, voice of the customer, customer

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Episode 245 : “Navigating Life’s Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success”

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Rusty Rueff is a prominent business executive and advisor with extensive experience in technology and the arts. He served as CEO at SNOCAP, Inc. until it’s sale in 2008. And he was an executive vice president at Electronic Arts, overseeing global HR and Corporate Communications. Prior to that, he spent over a decade at PepsiCo, culminating

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