navigatingcxtips

Episode 108 : How to Build an Effortless Experience Using Conversational Messenger Platforms

Kaitlin Pettersen leads the global Customer Support team at Intercom – responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago offices. Previously, she launched Yelp’s EU Customer Success and Account Management in their London and Dublin offices. Questions Could you share a little bit about yourself with us, a little […]

Episode 108 : How to Build an Effortless Experience Using Conversational Messenger Platforms Read More »

Episode 106 : Redesigning Your Digital Experience into an Omnichannel Experience by Adjusting, Adapting and Reinventing

Leena Iyar is the Chief Brand Officer at Moxtra. She is responsible for all aspects of Moxtra’s marketing efforts, including strategy, brand awareness, growth marketing, public relations and customer communications. Questions Could you share with us a little bit about your journey, how it is that you got into marketing and brand awareness, that kind of stuff?

Episode 106 : Redesigning Your Digital Experience into an Omnichannel Experience by Adjusting, Adapting and Reinventing Read More »

Episode 095 : Understanding the Human Side of Customer Experience in Your Digital Transformation with Elise Quevedo

Elise Quevedo is the author of inspirational book “Creating a Kick-Ass Attitude”, keynote speaker, advisor and social/digital media marketing consultant and storyteller. She is ranked among the Top 2% most viewed profiles on LinkedIn. Known as “The Digital Ghost Queen” for her behind the scenes work, Elise has inspired audiences around the globe and spends most

Episode 095 : Understanding the Human Side of Customer Experience in Your Digital Transformation with Elise Quevedo Read More »

Episode 091 : How Can SEO Drive Traffic and Increase Sales in Your Business with Matt LaClear

Matt LaClear is an SEO expert and Founder of the marketing agency Your Ad Squad, LLC. Matt’s team pursues the very best referral prospects available in any given industry with the purpose of doubling the size of a business. They are experienced in working with the big fish, yet they love small businesses and never act

Episode 091 : How Can SEO Drive Traffic and Increase Sales in Your Business with Matt LaClear Read More »

Episode 090 : Corporate and Personal Branding Strategies 101 with Naomi Garrick

Naomi Garrick is an author, International Speaker and Personal Branding Coach that helps individuals, entrepreneurs, corporate executives and CEO’s to discover and develop their unique personal brand in order to effectively communicate their expertise and standout in their craft or industry. She is also the founder of Garrick Communications – a boutique PR agency and a Certified Reputation

Episode 090 : Corporate and Personal Branding Strategies 101 with Naomi Garrick Read More »

Episode 088 : Building Products That Solve Problems with Eric Prugh

Eric Prugh oversees product, design and solutions engineering at PactSafe. PactSafe is a SaaS company that securely powers clickwrap agreements & eSignatures for businesses like Dell, Wayfair, Door Dash, Extra Space Storage, Upwork, HomeAdvisor, and more. Prior to his current rule, Eric spent 7 years at ExactTarget and Salesforce in enterprise pre-sales as well as the product

Episode 088 : Building Products That Solve Problems with Eric Prugh Read More »