Entrepreneurship

Episode 105 : How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience

Dan Leshem has over 10 years of experience leading various products in a variety of companies and fields. He wrote his first line of code at the age of 14, and has not stopped writing ever since. He is the co-founder and CEO of Plantt. He’s been leading products in various industries for over 10 years, an […]

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Episode 100 : “The Must-Have Sales Strategies for the New-Normal” with Richard Moore

Richard Moore originally worked 60 hour weeks in the city of London before deciding to build his own businesses and help others do the same. After building companies from the trenches up by taking ownership of sales teams, coaching leadership roles and consulting with multi hundred million pound organizations, Richard created his own company to help

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Episode 099 : “How to Re-Purpose Your Marketing Efforts Using Data to Enhance CX” with Bill Bice

Bill Bice has always been an entrepreneur, starting his first company at age 14, putting on road races with corporate sponsors. At 18, he started ProLaw Software, the first integrated ERP for law firms. After selling the company to Thomson Reuters, Bill became a VC as a founding partner in the Verge Fund, investing in high

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Episode 098 : “Creative Stress Reduction Solution for the Busy Professionals” with Carlee Myers

Carlee Myers is an expert at helping professionals who feel overworked, overwhelmed, or on the verge of burnout relieves stress so they can find more joy at work home and beyond. As a founder of The Stress Less Company, Carlee has helped hundreds of professionals across the country take action to reduce stress through coaching. She

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Episode 097 : How to Use Video to Accelerate Sales and Build a Fantastic Customer Experience with Ethan Beute

Ethan Beute is Chief Evangelist at BombBomb, coauthor of Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience, and host of The Customer Experience Podcast. Ethan has collected and shared video success stories in a variety of formats for a decade. He’s even sent 10,000 videos himself. Prior to joining BombBomb, he spent a dozen years

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Episode 096 : How to Discover Your Purpose and Develop Your Leader Within with Don Frericks

Don Frericks knows the exhilaration of working with a good leader and the unrelenting pain of working for a bad one. In over 30 years of corporate leadership and coaching experience, he has developed the reputation as on outstanding leader, a passionate advocate for personal and corporate change, and a well-loved personal leadership coach for various

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Episode 095 : Understanding the Human Side of Customer Experience in Your Digital Transformation with Elise Quevedo

Elise Quevedo is the author of inspirational book “Creating a Kick-Ass Attitude”, keynote speaker, advisor and social/digital media marketing consultant and storyteller. She is ranked among the Top 2% most viewed profiles on LinkedIn. Known as “The Digital Ghost Queen” for her behind the scenes work, Elise has inspired audiences around the globe and spends most

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Episode 093 : Using Automation as a Disruptor to Enhance Customer Experience

Ian Reynolds is a Partner and Chief Solutions Architect at Zibtek, a software development firm focused on helping businesses of all sizes in the United States solve their core problems with software. They empower entrepreneurs, growth companies, enterprises and visionary firms to achieve greater profitability and efficiency, valuation and ultimate success by building the right tools through

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Episode 092 : How to Revolutionize Your Digital Transformation with Ryan Lester

Ryan J. Lester, Senior Director of Customer Experience Technologies at LogMeIn. Ryan and his team own the strategic development and implementation for the go to market plan for Customer Experience and Digital Engagement offerings across their platforms, Chatbots, Virtual Assistant and Workforce Optimization (WFO) products. He is passionate about making new technology easy and helping any

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Episode 091 : How Can SEO Drive Traffic and Increase Sales in Your Business with Matt LaClear

Matt LaClear is an SEO expert and Founder of the marketing agency Your Ad Squad, LLC. Matt’s team pursues the very best referral prospects available in any given industry with the purpose of doubling the size of a business. They are experienced in working with the big fish, yet they love small businesses and never act

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