Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance […]
Saira Taneja is Chief Experience Officer at Cover Whale, a leading commercial trucking insurance provider and fast-growing insurtech. Taneja brings over a decade of experience in the health insurance sector across various functional areas where she held multiple leadership roles. Her passion for innovative market offerings led her to Cover Whale. Leveraging her expertise in scaling businesses,
Steven Van Belleghem Show Notes Steven Van Belleghem is a global thought leader in the field of customer experience. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win
Episode 133 : Creating Strong Partnerships that Lead to Customer Success Read More »
Kris Rudeegraap is the co-founder and CEO of Sendoso, the leading Sending Platform. Kris has more than a decade of sales experience and has spent time at Talkdesk, Yapstone, and Piqora. During that time, he discovered that creating meaningful engagement through direct mail and gifting was an effective way to drive demand and increase sales – which
Episode 121 : The Art of Creativity and Empathy While Leveraging Technology Read More »
Daniel Rodriguez is the head of marketing at Simplr, which is upending the traditional customer service model by providing premium brands with flexible, 24/7 on-demand specialists for all digital channels. The company’s specialists are unique work-from-home pool of highly educated professionals who use Simplr’s, AI-powered platform to replicate tone and brand integrity with speed, empathy and precision.
Dr. Nima Rahmany, DC, CCWP is both a Chiropractor and an educator, specializing in helping individuals and professionals get to the ROOT CAUSE of their physical and emotional challenges, from stressed, depressed, and anxious to living powerfully aligned and on purpose. After building a successful Chiropractic practice in Maple Ridge, BC, Dr. Nima sold his
If you have ever wondered how there are so many brands that customers can’t live without? And if you’ve ever wondered how it’s possible to make price irrelevant? John DiJulius will show you how to do both. He is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and bet-selling author
Episode 081 : Building Stronger Connections…Making Price Irrelevant with John DiJulius Read More »
Sky Jarrett is an executive coach and pioneer of 21st century leadership. She has a passion for unlocking human excellence and specializes in using researched-based and neuroscience techniques to support leaders in improving their effectives and thriving in the digital age. As a leadership and organization development consultant at one of the world’s largest consulting
Episode 080 : Tenets of Quality Service Leadership with Sky Jarrett Read More »
Jennifer Brown is an award-winning entrepreneur, dynamic speaker, diversity and inclusion expert. She is the Founder, President and CEO of Jennifer Brown Consulting (JBC), a strategic leadership and diversity consulting firm that coaches business leaders worldwide on critical issues of talent and workplace strategy. Brown is a passionate advocate for social equality who helps businesses
Karen Millsap, the CEO (Chief Empathy Officer) of Egency and Founder of The Groflo, began her career in human resources and talent acquisition where she led countless training, new process, and change initiatives. At a young age, she suddenly became a widow when her husband was tragically murdered which completely changed the trajectory of her