Customer Retention

Episode 184 : The Power of FABS Leadership – Matching the Right Leader to the Right Time

Podcast /

Robert Jordan is the CEO of InterimExecs, which matches top executives with companies around the world. Based on research with thousands of leaders and companies, he and co-founder Olivia Wagner wrote Right Leader, Right Time: Discover Your Leadership Style for a Winning Career and Company, and they’ve launched the FABS Leadership Assessment, a free assessment at RightLeader.com designed to help leaders […]

Episode 184 : The Power of FABS Leadership – Matching the Right Leader to the Right Time Read More »

Episode 183 : The Future of Customer Communication

Podcast /

Matt Swain is Head of Communications Insights & Experience at Broadridge. He is a recognized Customer Communications industry thought leader and the host of the Reimagining Communications podcast. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt’s expertise and research for their current and future omni-channel communication

Episode 183 : The Future of Customer Communication Read More »

Episode 182 : The Power of Customer Loyalty – Why Existing Customers Are Our Top Priority

Podcast /

Tim Attinger is Co-founder and President of OvationCXM, with nearly 30 years of executive management experience in financial services, financial technology and digital transformation. Prior to Co-founding OvationCXM, Tim held executive roles in digital transformation and growth with successful exits at Monitise, a global mobile money platform acquired by Fiserv and Blackhawk Network, which went public in

Episode 182 : The Power of Customer Loyalty – Why Existing Customers Are Our Top Priority Read More »

Episode 181 : The Art of Off-Boarding : Strategies for a Fantastic Experience

Podcast /

Tony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior to ProsperStack, Tony was president at CATS software, having joined the company as an early employee and playing key customer facing product and operations roles. With over a decade of experience in SaaS, Tony is passionate about building

Episode 181 : The Art of Off-Boarding : Strategies for a Fantastic Experience Read More »

Episode 179 : Building that Magical Employee and Customer Journey for Success

Podcast /

Sarah Diegnan is ChartHop’s VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings operational excellence to creating and delivering a world class customer experience for all ChartHop’s customers. She is an expert in leading a customer journey, partnering with customers from the first moments of onboarding through successful execution of all account

Episode 179 : Building that Magical Employee and Customer Journey for Success Read More »

Episode 178 : The Power of Video in Resolving Customer Matters

Podcast /

Rama Sreenivasan is a co-founder and CEO at Blitzz, a live remote video support and inspection platform. Rama has led the company through its initial inception launch and subsequent growth to several million video support minutes per month. Major customers include BMW, Sealy, FedEx, and Rogers Telecommunications. Before founding Blitzz in 2017, Rama spent several years working

Episode 178 : The Power of Video in Resolving Customer Matters Read More »

Episode 177 : Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

Podcast /

Amanda Ono has spent her career learning to maximize a company’s most valuable investment – it’s people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, she has implemented successful talent and leadership initiatives in six countries across four continents. You can currently find her at Resolver, a Kroll business and

Episode 177 : Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono Read More »

Episode 176 : Hyper-Focused Customization for a Fantastic Customer Experience

Podcast /

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. Andrew grew up in an entrepreneurial environment working at his parents jewellery company in Lancaster, Pennsylvania. After attending West Point and serving as a Platoon Leader in the Army’s 75th Ranger Regiment, he attended Stanford’s GSB’s Ignite

Episode 176 : Hyper-Focused Customization for a Fantastic Customer Experience Read More »

Episode 175 : CX Design for a Better Employee and Customer Experience

Podcast /

Justin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and works with clients to solve business problems through design. He and his team are experts in rapid prototyping and running experiments to more quickly learn from and deliver value to customers. He has led

Episode 175 : CX Design for a Better Employee and Customer Experience Read More »

EMAIL

[email protected]

(876) 792-3552

Facebook-f Twitter Instagram Linkedin Skype Youtube
LOCATED IN

Kingston, Jamaica