Evan Siegel is a eGain’s VP of AI, where he is developing the next generation of AI powered conversational guidance. Prior to eGain, Evan held various customer experience and contact center leadership roles over 16 years at Wells Fargo, where he also established a financial health coaching team that was featured in the bank’s annual […]
Greg Logan is a global leader in brand storytelling. For over 30 years, the world’s biggest brands have turned to him to create stronger messaging that connects with both the head and the heart. He’s a distinguished and rare writer who has won multiple international awards across multiple mediums, including advertising at the (Cannes Lions),
Episode 261 : “Why Your Brand Isn’t the Hero — Your Customer Is” Read More »
Joseph Michelli is a certified customer experience professional, the author of thirteen business books about companies like, The Ritz-Carlton Hotel, Mercedes-Benz, Starbucks, Zappos and Airbnb. In addition to being a Wall Street Journal and New York Times #1 best-selling author, Joseph helps leaders and frontline team members improve the experiences they provide to colleagues and
Peter Ryan is the President and founder of Ryan Strategic Advisory, which is recognized as one of the world’s leading experts in CX and BPO. Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment
John McCahan is a Customer Experience and Service Executive Leader, Board Member FullCircle. He joined the Board of FullCircle as an Independent Advisor in January 2025. Most recently, John led the CX transformation of the floral gifting e commerce company, FTD post-bankruptcy. He brings a broad range of customer centric contact center and customer experience
Episode 258 : Leading CX with Insight, Influence, and Innovation Read More »
Carmen Vlasceanu is a global hospitality executive with over 25 years of experience in the hotel, aviation, catering, and cruise industries. Academically, she also has a Master’s in Hotel Revenue Management, and an MBA in International Business and Entrepreneurship, and a bachelor’s degree in Management and Marketing, as well as being a longtime Fellow of
Jay Sapovits is a resilient and visionary entrepreneur whose career is defined by an uncanny ability to turn challenges into opportunities. At 18, he made a bold cross-country move to attend UNLV, setting the stage for a lifetime of unconventional, trailblazing decisions. With a natural talent for connecting with people and a relentless drive, Jay
Fran Brzyski is the CEO and Co-Founder of Hark, the leader in video and audio-driven customer feedback. He has over a decade of experience working in CX and Voice-of-Customer at companies ranging from startup to Fortune 50. In addition to his role at Hark, he is a portfolio advisor at Hatch Ventures. Prior to founding
Eric Karofsky is an award-winning CX, UX, and employee engagement industry expert who leads VectorHX, a human experience agency. Questions Highlights Eric’s Journey Me: Now, Eric, can you share with our listeners a little bit about your journey, how you got from where you were to where you are today? Eric shared that for about
Episode 254 : “The CX-AI Connection…..Redefining Customer Journeys with Smart Tech” Read More »
Dave Garrison is a leadership strategist with more than 25 years of experience as a CEO, strategic advisor and independent board member for the public and private companies, such as Ameritrade, both in the United States and internationally. He co-founded Garrison Growth in 2013 to help organizations, ranging from new startups to major public corporations,