Brad Hawkins has been with ServicePower:Field Service Software since 2004, where he currently serves as Senior Vice President of products and solutions, overseeing operations, development and product management. He’s a long-time veteran in the world of field service technology and Brad brings more than 20 years of experience in workforce management software. Questions • Could you share a little […]
Matt Swain is Head of Communications Insights & Experience at Broadridge. He is a recognized Customer Communications industry thought leader and the host of the Reimagining Communications podcast. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt’s expertise and research for their current and future omni-channel communication
Episode 183 : The Future of Customer Communication Read More »
Brad Dude has over 40 years and he has been in more than 30 territories and countries around the world. He has provided leadership training, organizational development, program evaluation, workforce training, coaching and project management services to US Government agencies, public and non-profit organizations and private sector enterprises. He specializes in training, group facilitation, process improvement,
Episode 139 : Transformation Guide for the Most Inexperienced Leaders Read More »
Zach Blank is an entrepreneur, experience designer and technologist based in Portland, Oregon. As the CEO of Straightaway, Zach leads creative teams to think that the most inspired results are inevitable when design and technology conflict. Zack has spent his career with product and experience designers, strategists, engineers, and creatives. Through these relationships, he has inspired and
Episode 131 : How to Leverage Technology and Master Your Logistics Read More »
Megan Gilhooly, as VP Customer Experience at Zoomin Software, Megan has made it her mission to change how organizations think about product content. Prior to this role, Megan spent two decades managing content teams, driving content strategy, and delivering stellar information experiences at company like Amazon, Ping Identity, and INVIDI Technologies. Her experience includes content
Elise Quevedo is the author of inspirational book “Creating a Kick-Ass Attitude”, keynote speaker, advisor and social/digital media marketing consultant and storyteller. She is ranked among the Top 2% most viewed profiles on LinkedIn. Known as “The Digital Ghost Queen” for her behind the scenes work, Elise has inspired audiences around the globe and spends most
Matt DiMaria is the president and CEO of VHT, vendors of the callback software category, serving 280 of the largest brands in the world. Last year, VHT served over 225 million callbacks to consumers from brands such as Bank of America, AT&T, United Healthcare, Comcast and many others. Matt specializes in developing high performance teams
Episode 087 : How To Transform Your Business with Call Back Technology with Matt DiMaria Read More »
If you have ever wondered how there are so many brands that customers can’t live without? And if you’ve ever wondered how it’s possible to make price irrelevant? John DiJulius will show you how to do both. He is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and bet-selling author
Episode 081 : Building Stronger Connections…Making Price Irrelevant with John DiJulius Read More »
Nick Mehta is CEO of Gainsight, the Customer Success company. He works with a team of nearly 700 people who together have created the customer success category that’s currently taking over the SAAS business model worldwide. Nick has been named one of the Top SAAS CEO’s by the Software report three years in a row,
Episode 077 : Humanizing the Digital Experience with Nick Mehta Read More »
Developing great habits to improve customer service and achieve goals is much more effective because they focus on creating long-term change. Once a more positive behavior takes hold, it occurs almost automatically – making it much tougher to break than a New Year’s resolution. Rally your team to create better service habits, here are a
Resolutions to Improve Customer Service Read More »