Michael Arnold is the author of the book, Slacking Off: A Successful Way to Work from Home and he wrote it especially for those who are considering to work or are working from home and are seeking a work life balance. He has been a work from home entrepreneur for over 15 years and he’s worked with major […]
Episode 146 : How To Be Successful Working From Home Read More »
Jason Ten-Pow’s passion for customer experience was sparked as a teenager working behind the meat counter of a carnival-themed grocery store in Toronto. Today, Jason is the CEO and President of ONR, the CX consulting firm he founded in 2009. He has a B.A. in political science from the University of Toronto and an M.A. in
Episode 141 : The Key to Building Unbreakable Relationships Read More »
Steven Van Belleghem Show Notes Steven Van Belleghem is a global thought leader in the field of customer experience. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win
Episode 133 : Creating Strong Partnerships that Lead to Customer Success Read More »
Will Laurenson is a customer value optimization consultant with 9 years experience optimising customer journeys to convert more traffic into customers, and retain those customers for longer helping companies achieve more profitable growth. He is also the host of the Customers Who Click Podcast, interviewing guests from across the marketing spectrum to give actionable insights into growth.
Episode 132 : Enhancing Your Customer Experience with Targeted Value Optimization Read More »
Zach Blank is an entrepreneur, experience designer and technologist based in Portland, Oregon. As the CEO of Straightaway, Zach leads creative teams to think that the most inspired results are inevitable when design and technology conflict. Zack has spent his career with product and experience designers, strategists, engineers, and creatives. Through these relationships, he has inspired and
Episode 131 : How to Leverage Technology and Master Your Logistics Read More »
Chad Neufeld is the Director of Marketing at Chaordix (kay-or-dix), a Canadian online community platform. He works with global brands like LEGO, Bosch, HPE, Stihl and Decathlon to make community central to their customer connection. Chad also founded a seasonal D2C company called Small City Stockings to create curated stocking stuffer packages (and so he could
Episode 129 : How to Enhance Your Customer Experience Through Community Building Read More »
Elias Guerra is the Founder and CEO of Popwallet, a Mobile Wallet Customer Experience platform working with some of the most innovative brands in the world to deliver contactless customer experiences to people through mobile wallets like Apple Wallet and Google Pay. These experiences include dynamic coupons and offers, rebates, loyalty and gift cards, tickets and other
Episode 128 : What Do Customers Expect from a Contactless Customer Experience Read More »
Antonio Buchanan is the Co-CEO and Chief Strategy Officer. He spent his career influencing some of the world’s top brands. His career took off at Y&R Worldwide, where he quickly became a vice president of Strategic Planning working on American Express, Citigroup, Verizon, Evian, Disney and Club Med. He then served as a senior partner and
Episode 125 : Building a Highly Motivated and Inspired Team Read More »
Albert Galarza is the Global Vice President of Human Resources at TELUS International. He joined the organization in 2016, and has over 20 years of experience in human resources across retail and technology industries. In his role at TELUS International, Albert leads an HR organization of over 600 professionals supporting almost 50,000 team members in 20
Episode 124 : Tips on Recruiting and Selecting the Right Talent Read More »
Greg Kihlström Show Notes Greg Kihlström is a best-selling author, speaker and entrepreneur. He is currently CEO and Co-Founder at CarrierGig, after selling his award-winning digital experience agency Carousel30 in 2017. He has worked with some of the world’s top brands, including AOL, Choice Hotels, Coca Cola, Dell, FedEx, GEICO, Marriott International, MTV, Starbucks, Toyota and VMware. He