Podcast

Episode 017: Customer Lifetime Value….A 360° View to High Profits with Dr. Peter Fader

Dr. Fader is the Professor of Marketing Wharton School of University of Pennsylvania. Professor Fader’s expertise centers around the analysis of behavioral data to understand and forecast customer shopping/purchasing activities. He works with firms from a wide range of industries, such as consumer packaged goods, interactive media, financial services, and pharmaceuticals. Managerial applications focus on […]

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Episode 016: Social Media…..A Game Changer in Customer Experience with Jay Baer

Jay Baer is the world’s most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more people. Jay has advised over 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations

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Episode 015: Naturally Born to Coach: Choosing the Right Client with Marc Mawhinney

Marc Mawhinney is on a mission to help coaches build stronger businesses! A lifelong entrepreneur, he achieves this with his podcast, “Natural Born Coaches”, and his 1:1, group and online coaching programs. He frequently makes media appearances and is a contributor for Entrepreneur.com. You can learn more about Marc at NaturalBornCoaches.com! We have all been

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Episode 014: Setting the Tone for Disney-Style Service Standards with Vance Morris

Vance Morris is a Service Trainer & Management Alumni of the Walt Disney Company. He now coaches companies to create magical and profitable service cultures in their businesses through his companies; DELIVER SERVICE NOW INSTITUTE (DSNI) and The Marketing & Entrepreneurial Growth Alliance (MEGA). With Vance’s background and experience, he wanted to find a business that he could add his special touch

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Episode 013: Using Instructional Design to Create an Awesome Customer Experience with Angela Powers

A few years ago, Angela decided that she wanted to be a coach, and she says this had been something she was thinking about for a long time. After completing coaching school, she came up with multiple ideas of what she wanted to focus on. She realized that her greatest expertise was as an instructional

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Episode 012: Leadership: Creating a Culture of Support with Suzy Prudden

Suzy Prudden is a prize-winning International speaker, seminar leader and best-selling author. She’s won numerous awards for business and speaking, and has appeared as a guest expert on over 1,000 radio and television shows including Oprah, The Today Show and Good Morning America. With her publishing company, Suzy say they pride themselves on customer service.

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Episode 011 : Practical Solutions to Big Problems in Customer Experience with Lee Caraher

Lee Caraher is a CEO and acclaimed communication strategist known for her practical solutions to big problems. She started Double Forte as a new kind of communications firm designed to work with good people, doing good work for good companies doing great things in their categories. So far so good. This is not her first rodeo,

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Episode 009: How To Get and Keep An Edge in Your Customer Experience with Business Combat Leader – Andreas Jones

Andreas Jones is the leading authority on small business growth and profitability. He is a #1 International bestselling author, coach, speaker, consultant and trainer, as well as an army combat veteran. After the arm, Andreas had a series of jobs including VP of a national bank. He had been featured on NBC, CBS, FOX, ABC,

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Episode 008: Mapping Your Customers’ Journey with Jim Kalbach

Jim Kalbach is currently the Head of Customer Success at MURAL. He has previously worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before moving back to the US in 2013 after living for fifteen years in Germany, he was the co-founder of the European Information Architecture conferences and he also

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