Podcast

‘Stand Out’ from the Competition – Your Guide to Create and Deliver Remarkable Experiences

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Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines, including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana. Dan is the author of The Experience Maker: How […]

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Episode 150: Insights on Delivering an “Elite” Experience to Clients

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Nathan Foy is founder and CEO of Fortis, nine-time Inc. Magazine honoree as one of America’s fastest-growing companies. Fortis provides over 25,000 private, secure trips in 114 countries per year to clientele worth more than half a trillion dollars. These clients routinely ranked Fortis on Gallup surveys as the best in the industry. With offices in

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Episode 149 : Navigating How to Clearly Gain Momentum on Building The Life You Want

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Becca Ribbing is the author of The Clarity Journal and has been a coach for over a decade. She’s on a mission to help people break out of the cycles of uncertainty and struggle that hold them back. She helps women going back forth and with the big, seemingly endless question of what to do next so they

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Episode 148 – Building a Strong Culture Focused on Memorable Experiences

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Lucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with clients to build a high-performance strategy and implement that strategy across their businesses to achieve the maximum growth potential possible. With over 19 years of success across banking, technology, investments, health and wellness, athletics, and interactive media

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Building a Meaningful Customer Experience – Moments That Matter

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Darin Dawson is the Co-Founder and President of BombBomb, a Human-Centered Communication Platform that enables users to use simple, personal video messages to leverage their best asset – themselves! Darren leads all sales, marketing, customer success and product development at BombBomb, a fast-growing, Colorado-based software company. He’s on a mission to re-humanize the planet and he wants

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Episode 145 : Understanding the Power of Delivering an Amazing Employee and Customer Experience

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Jason S. Bradshaw is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experience, digital transformation and leading through crisis. He has led transformative change with some of the most recognizable brands like Target, Fairfax and Volkswagen. Delivering phenomenal customer-centric growth including over 200% increase in lead generation, $36

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Episode 144 : 12 Leadership Principles That Guarantee Career Success

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Dr. Kaliym Islam is a former Wall Street executive where for over 20 years he led global learning businesses. New York Times best-selling author, Kevin Kurse (The e-Learning Guru describes him as a fresh voice among the usual author Guru crowd…, “who” …brings the credibility of someone who makes a living DOING, rather than TELLING. Teams

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Episode 143 : How To Build Real Customer Loyalty – Customers Coming Back Again and Again

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Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer of Shepherd Presentations. He is a New York Times bestselling author and has been inducted into the National Speakers Association Hall of Fame for a lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal

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Episode 142 : Helping The World To Access Wholesale-Based Travel

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Ryan Beachum has sought to apply his knowledge of the hospitality industry to provide desperately needed solutions. Having previously worked with some of the largest developers in the industry, Beachum saw an opportunity to serve timeshare owners beyond what was offered and so he began building his business idea, ResortShare – from the ground up. In

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