Podcast

Episode 165 : Forming and Building Stronger Brand Relationships through Digital

Podcast /

Dr. Anna Harrison is a top ranked Digital Technology Advisor, Product Expert and Author. Anna’s work has helped New Zealand’s best exporting and emerging brands create strategic and measurable plans to accelerate growth in new markets. Supported by successes across Europe, Asia, and the USA, Anna’s work will help you remove your reliance on luck in […]

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Episode 164 : Delivering Quality Service Through Mobile Applications

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Eric Vermillion is the CEO of Helpshift, a San Francisco based company that develops mobile customer support software that helps companies provide better customer support in mobile apps. Before Helpshift, Eric was instrumental in advancing BlueCat to one of Canada’s most notable software exits, and also helped grow revenue at NICE Systems to over $1 Billion. He

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Episode 162 : The Ins and Outs of Scaling Your Customer Journey Mapping

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Anyone working with customer journeys will deeply resonate with a struggle to align everyone around a shared understanding of the customer experience. As Co-Founder and CEO of TheyDo, the customer journey management solution for enterprises, Jochem van der Veer is pushing the boundaries of modern CX management, enabling true cross-team collaboration in today’s increasingly virtual world. Having worked

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Episode 161 : Navigating How AI Has Enhanced Customer Experience

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Gadi Shamia is the CEO and Co-Founder of Replicant, a conversational AI platform founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world. Prior to Replicant, Gadi helped take Talkdesk, a $10B contact centre software market leader from a seed-stage company to a Unicorn

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Episode 160 : Key Growth Strategies an Organization Needs to Achieve Success

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Stuart Leo is the founder and CEO of Waymaker.io – an intelligent business management platform that helps leaders build a better business in 30 days. Stuart is a global thinker in strategy, systems and leadership development. As a founder of Waymaker.io, he has led the creation of Waymaker’s Leadership Curve – a revolutionary way of building clarity, alignment

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Episode 159 : Understanding How to Build a Strong Response Time and Increase Your CSAT Score

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Jose Herrera is the CEO and co-founder of a Horatio, a Customer Experience company for today’s fast-growing brands. Jose sets the strategic vision of Horatio and leads all growth, sales, and marketing efforts for the company. Prior to founding Horatio, Jose was the Vice President at Morgan Stanley, overseeing the Latin American Investment Management institutional sales group.

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Episode 157 : Understanding How Your Brain Works to Build A Stronger You and Better Relationships 

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Adele Spraggon is an award winning author, a thought leader and an international speaker and trainer. She has been awarded 2020, Woman of Inspiration Award and in 2021, she was recognized as a Top Behavioural Expert of the Year. Her book Shift: 4 Steps to Personal Empowerment has won three awards and is sweeping the globe, transforming how

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Episode 156 : How to Achieve and Sustain Customer Success – Formula Explained

Podcast /

Aaron Thompson is a Chief Revenue Officer at SuccessCOACHING, the leading provider of Customer Success training and education. He is a connector, educator and public speaker with over 20 years experience helping companies improve retention rates, increase recurring revenue and recoup customer acquisition costs. Aaron enjoys skiing, kayaking and golfing with his family and friends. Questions Could

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