Yanique Grant, Author at Yanique Grant

Episode 170 : A True Guide to Navigating and Being Successful as a Real Estate Agent

Laura Stewart is the Vice President of Canada’s Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 investors build out their real estate portfolios, Laura has turned her attention to helping other Real Estate Agents achieve top tier success through content creation. Now the owner and operator of From the […]

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Episode 169 : Navigating and Developing a Winning Communications Strategy

Podcast / Yanique Grant

Matt Swain is a recognized Customer Communications Industry Thought Leader. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt’s expertise and research for their current and future omni-channel communication initiatives. As Managing Director and Practice Lead for a Broadridge Communications Consulting, Matt brings in valuable market research

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Episode 168 : Understanding the Importance of the User Experience

Podcast / Yanique Grant

Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support and while building a better customer experience. His past clients include HSBC, Rosetta Stone, and Asurion. Questions Can you share in your owns words, a little bit

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Episode 167 : Blockchain Adoption and It’s Impact on Customer Experience

Podcast / Yanique Grant

We have a return guest Jason Ten-Pow. Jason was on our podcast last year September and he has returned. Jason is the son of immigrants, moved to Canada with his family when he was seven years old. His passion for customer experience was sparked as a teenager while working behind the meat counter of a carnival-themed

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Episode 166 : The Art of Listening and Gathering Product Feedback

Podcast / Yanique Grant

Matt Young is the CEO of UserVoice, the first (and we think best!) product feedback and research tool for software companies around the world. Matt started his professional career as a software developer, right when web browsers were released. He developed innovative solutions on the web well before SaaS and Product Management were the ubiquitous terms

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Episode 165 : Forming and Building Stronger Brand Relationships through Digital

Podcast / Yanique Grant

Dr. Anna Harrison is a top ranked Digital Technology Advisor, Product Expert and Author. Anna’s work has helped New Zealand’s best exporting and emerging brands create strategic and measurable plans to accelerate growth in new markets. Supported by successes across Europe, Asia, and the USA, Anna’s work will help you remove your reliance on luck in

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Episode 164 : Delivering Quality Service Through Mobile Applications

Podcast / Yanique Grant

Eric Vermillion is the CEO of Helpshift, a San Francisco based company that develops mobile customer support software that helps companies provide better customer support in mobile apps. Before Helpshift, Eric was instrumental in advancing BlueCat to one of Canada’s most notable software exits, and also helped grow revenue at NICE Systems to over $1 Billion. He

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Ignite Your Brand with Humility, Curiosity and Passion

Podcast / Yanique Grant

Ernie Harker is a creative branding mastermind. He recently published “Your Brand Sucks,” a book that reveals why most companies get branding wrong and reveals the step by step formula he has used to assist dozens of companies define a clear image and personality for their brands. One of his greatest successes was to help revitalize

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Episode 162 : The Ins and Outs of Scaling Your Customer Journey Mapping

Podcast / Yanique Grant

Anyone working with customer journeys will deeply resonate with a struggle to align everyone around a shared understanding of the customer experience. As Co-Founder and CEO of TheyDo, the customer journey management solution for enterprises, Jochem van der Veer is pushing the boundaries of modern CX management, enabling true cross-team collaboration in today’s increasingly virtual world. Having worked

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Episode 161 : Navigating How AI Has Enhanced Customer Experience

Podcast / Yanique Grant

Gadi Shamia is the CEO and Co-Founder of Replicant, a conversational AI platform founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world. Prior to Replicant, Gadi helped take Talkdesk, a $10B contact centre software market leader from a seed-stage company to a Unicorn

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Yanique Grant

Episode 170 : A True Guide to Navigating and Being Successful as a Real Estate Agent

Episode 169 : Navigating and Developing a Winning Communications Strategy

Episode 168 : Understanding the Importance of the User Experience

Episode 167 : Blockchain Adoption and It’s Impact on Customer Experience

Episode 166 : The Art of Listening and Gathering Product Feedback

Episode 165 : Forming and Building Stronger Brand Relationships through Digital

Episode 164 : Delivering Quality Service Through Mobile Applications

Ignite Your Brand with Humility, Curiosity and Passion

Episode 162 : The Ins and Outs of Scaling Your Customer Journey Mapping

Episode 161 : Navigating How AI Has Enhanced Customer Experience

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