Episode 267 : “The CX Imperative : 5 Critical Practices for Making Customer Centricity a Core Business Value
Our guests are Mark Fithian and Jeff Rosenberg, they will be discussing a little about their awesome book that they have published, and I’m just going to give you a quick overview. So, Mark Fithian and Jeff Rosenberg are the cofounders of WideOpen, a Strategic CX consulting company. Mark’s customer service strategy expertise and methodologies […]