Episode 260 : All Business is Personal : Joseph Michelli on Human-Centered CX, AI and the Future of Customer Experience
Joseph Michelli is a certified customer experience professional, the author of thirteen business books about companies like, The Ritz-Carlton Hotel, Mercedes-Benz, Starbucks, Zappos and Airbnb. In addition to being a Wall Street Journal and New York Times #1 best-selling author, Joseph helps leaders and frontline team members improve the experiences they provide to colleagues and […]