Episode 159 : Understanding How to Build a Strong Response Time and Increase Your CSAT Score

Jose Herrera is the CEO and co-founder of a Horatio, a Customer Experience company for today’s fast-growing brands. Jose sets the strategic vision of Horatio and leads all growth, sales, and marketing efforts for the company. Prior to founding Horatio, Jose was the Vice President at Morgan Stanley, overseeing the Latin American Investment Management institutional sales group. …

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