November 8, 2016

Steps to Become a Customer Experience Professional

It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from their values, mission and vision. When you make the investments in a Customer Service Charter, create a mission, vision and values….have a retreat and get the buy in from your […]

Episode 027 : Simplification – Using Technology to Automate and Streamline with Robert Ilijason

Podcast / Yanique Grant

Robert Ilijason is an IT Consultant specializing in databases and business intelligence, mainly working with automating processes and data flows. He has worked with customers such as Ericsson, TeliaSonera and mainly IKEA. He is also a writer. Since a few months ago, he is also a retailer and he’s opened an unmanned grocery store in

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Steps to Become a Customer Experience Professional

Episode 027 : Simplification – Using Technology to Automate and Streamline with Robert Ilijason

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