October 4, 2016

International Customer Service Week Blog Post #1 – Service Champions – Serving with Empathy

Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog posts to the theme of the week Service Champions. If you are in business – your number one responsibility should be to serve your customers. I want to start out […]

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Episode 022 : Customer Journey – Focus on Touch Points and Pressure Points with Adam Toporek

Adam Toporek is an internationally recognized Customer Service Expert, Key Note Speaker, and Workshop Leader. He is the Author of “Be Your Customers’ Hero: Real-World Tips & Techniques for the Service Front Lines” as well as the founder of Customers that Stick Blog. When he is not speaking or delivering high energy Customer Service Key Notes or

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