Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss what I consider one of the primary roles of any person in a leadership role: Develop and invest in the employees they oversee. One question I hear often is “What if my
Personal Development Leads to a Better Company Culture Read More »
Jim Kalbach is currently the Head of Customer Success at MURAL. He has previously worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before moving back to the US in 2013 after living for fifteen years in Germany, he was the co-founder of the European Information Architecture conferences and he also
Episode 008: Mapping Your Customers’ Journey with Jim Kalbach Read More »
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Yanique Grant | ElevateCX | yaniquegrant.com