Speaking

Published Articles

Jamaica Observer Article (February 2018) – Tackling the Jamaican Customer Service Dilemma 

Virgin Guest Blog August 2016 

Virgin Guest Blog November 2014 

Speaking

Broward College – Caribbean Dance Team – Women’s Event – “The Resilient Women: Honouring Our Heritage Shaping Our Future” Davie, Florida March 2026

Annual Strategic Planning Retreat (Kingston Wharves Limited) – “Engaged Teams, Enhancing Every Customers Experience.” Kingston, Jamaica January 2026

International Customer Service Certification (Minnesota) : May 2011 & September 2011 | February, May & September 2012 | February, May & September 2013 | May & September 2014 | May & September 2015 Bloomington, Minnesota

Women’s in Business Affairs :  July 30, 2013 – Gender Summit Kingston, Jamaica

National Youth Service :  July 2, 2013 – Exceptional Customer Service & Gender in the Workplace Kingston, Jamaica

Jamaica Customer Service Association : November 24, 2013 – Impact of Quality Customer Service & Measurement of Your Bottom Line Kingston, Jamaica

 

Media Interviews

Television Jamaica – February 2012, June 2012, January 29, 2013, June 26, 2013 (Smile Jamaica) – Customer Service in Jamaica and the workplace

CVM at Sunrise – May 22, 2013 – Customer Service in Jamaica

Live at 7 (CVM TV) – August 07, 2013 – Gender relations in the workplace/business environment (Gender Summit) with Imani Duncan-Price

Hype TV – November 2011 – Customer Service in Jamaica and How this can Affect the Media
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Yanique Grant  |  ElevateCX  |  yaniquegrant.com