What is Feedback? The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to another individual (or a group) who can use that information to adjust and improve current and future actions/behaviors. When Does Feedback Occur? Feedback occurs when an environment reacts to an […]
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What is Feedback? The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to another individual (or a group) who can use that information to adjust and improve current and future actions/behaviors. When Does Feedback Occur? Feedback occurs when an environment reacts to an
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Maintaining your motivation in your journey to achieving your goals and success is one of the most difficult tasks you must handle. People give up because they lost interest in the goals that they set out to achieve in the beginning. And because success will not come to you overnight, learning the techniques to stay
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Developing great habits to improve customer service and achieve goals is much more effective because they focus on creating long-term change. Once a more positive behavior takes hold, it occurs almost automatically – making it much tougher to break than a New Year’s resolution. Rally your team to create better service habits, here are a
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What is Trust? Trust is the glue that holds the business relationship together and is expressed repeatedly in your actions. This includes what you do and do not do. Simple things are key, such as returning phone calls immediately and being consistent in your words and actions. In this way, trust is an absolutely essential
The thing that makes businesses successful; the thing that business is all about; is that thing we call PEOPLE. No business that strategizes around making people happy by giving them a voice and a sense that they have a stake in your business will experience less wealth. In the simplest sense we are talking about
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Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important because it provides marketers and business owners with metrics that they can use to manage and improve their businesses. Here are the top six reasons why customer satisfaction is so
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Employee creativity and innovation are essential for the success of any business, particularly in times of economic turmoil. Engaged employees are more creative and more willing to accept innovative ideas from others. Most CEOs value creativity, and employees who are allowed to be creative are more engaged with their current positions. A companys’ culture can either
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Personal motivation is key to maintaining almost all aspect of life. If we’re not motivated, we’re more likely to squander our time and neglect our personal and professional goals. Even most determined people can lose steam sometimes. When you lose your motivation, you lose the ability to achieve your goals. Staying motivated is partly the
We’ve all come across them. Those leaders who people naturally gravitate towards. Though it seems counterintuitive, the magnetic effect these leaders have on people is not because of how people feel about the leader. It’s because of how the leader makes makes people feel about themselves. Effective leaders also use psychology to understand and motivate
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