Employee Engagement

Episode 200 : Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his first 100 Days® methodology for improving customer and employee retention with organizations around the world, for example, Whirlpool, Volkswagen Australia and Zappos.   His Wall Street Journal #2 best-selling book, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in […]

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Episode 142 : Helping The World To Access Wholesale-Based Travel

Ryan Beachum has sought to apply his knowledge of the hospitality industry to provide desperately needed solutions. Having previously worked with some of the largest developers in the industry, Beachum saw an opportunity to serve timeshare owners beyond what was offered and so he began building his business idea, ResortShare – from the ground up. In

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Episode 139 : Transformation Guide for the Most Inexperienced Leaders

Brad Dude has over 40 years and he has been in more than 30 territories and countries around the world. He has provided leadership training, organizational development, program evaluation, workforce training, coaching and project management services to US Government agencies, public and non-profit organizations and private sector enterprises. He specializes in training, group facilitation, process improvement,

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Episode 133 : Creating Strong Partnerships that Lead to Customer Success

Steven Van Belleghem Show Notes Steven Van Belleghem is a global thought leader in the field of customer experience. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win

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Episode 129 : How to Enhance Your Customer Experience Through Community Building

Chad Neufeld is the Director of Marketing at Chaordix (kay-or-dix), a Canadian online community platform. He works with global brands like LEGO, Bosch, HPE, Stihl and Decathlon to make community central to their customer connection. Chad also founded a seasonal D2C company called Small City Stockings to create curated stocking stuffer packages (and so he could

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Episode 126 : Increasing Productivity and Efficiency with Business Process Outsourcing

Robert Nickell is the founder and CEO of Rocket Station, the leading provider of outsourced staffing and process management for the Business Process Outsourcing (BPO) industry. Operating in Dallas Fort Worth since 2013. Rocket Station helps small to mid-sized businesses with efficiency and profitability. Simplified staffing allows operators to focus on core competencies and outsource

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Episode 125 : Building a Highly Motivated and Inspired Team

Antonio Buchanan is the Co-CEO and Chief Strategy Officer. He spent his career influencing some of the world’s top brands. His career took off at Y&R Worldwide, where he quickly became a vice president of Strategic Planning working on American Express, Citigroup, Verizon, Evian, Disney and Club Med. He then served as a senior partner and

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Episode 116 : The Art of Designing and Implementing a Mystery Shopper Programme

Claire Boscq Scott is a wonderful entrepreneur and she is a mystery shopping and Customer Service specialist. Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees’ performances. No. 5 Top 30 Global Customer Service Guru, UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise

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Episode 101 : Understanding the Importance of Human Connection in Your Customer Experience/User Design

Mike Welsh is the Chief Creative Officer at Mobiquity, leading a team of experienced architects, experienced designers and conversational designers to deliver engaging and compelling solutions in collaboration with engineers who bring these solutions to life. He has been doing this for over 27 years, having joined Mobiquity near its beginning. Mike notes that what originally drew

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Episode 099 : “How to Re-Purpose Your Marketing Efforts Using Data to Enhance CX” with Bill Bice

Bill Bice has always been an entrepreneur, starting his first company at age 14, putting on road races with corporate sponsors. At 18, he started ProLaw Software, the first integrated ERP for law firms. After selling the company to Thomson Reuters, Bill became a VC as a founding partner in the Verge Fund, investing in high

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