customer loyalty

Episode 228 : Decoding the 5 C’s of Effective Communication : Insights from a Relational Intelligence Expert

Leave a Comment / Podcast /

Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world’s premier “Leadership Toolkit”. He has co-authored The 100X Leader, 5 Voices and The 5 Gears with his business partner, Jeremie Kubicek. Their new book, The Communication Code, released in November of 2023.   Questions ·      So, we always like to give our guests an opportunity […]

Episode 228 : Decoding the 5 C’s of Effective Communication : Insights from a Relational Intelligence Expert Read More »

Episode 227 : Exploring the Spectrum of Leadership : From Visionary Insights to Introverted Strengths

Leave a Comment / Podcast /

Darby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CEO of Indispensable Leadership Group, he excels as an executive coach, consultant, speaker, and fractional COO, focusing on strategic and leadership development. He has led effective teams of more than a 100 employees, coached

Episode 227 : Exploring the Spectrum of Leadership : From Visionary Insights to Introverted Strengths Read More »

Episode 226 : Unlocking Success : Conversations with Barry Klein on Cultural Alignment, Recruitment and Customer Service Delivery

Podcast /

Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates they need to build their essential workforce. Barry provides leadership to Talroo’s team of Customer Success Analysts who have both revenue and customer service responsibilities for multiple verticals.  Passionate

Episode 226 : Unlocking Success : Conversations with Barry Klein on Cultural Alignment, Recruitment and Customer Service Delivery Read More »

Episode 225 : Passion, Persistence and the Power of Storytellying

Podcast /

Cynthia Kay founded Cynthia Kay and Company media production which produces high-quality communications for organizations from Fortune Global 100 to small business. A graduate of Michigan State University, Kay holds a master’s in communications from Western Michigan University.  Cynthia Kay is a passionate spokesperson for small business. For more than 35 years, she has spent significant

Episode 225 : Passion, Persistence and the Power of Storytellying Read More »

Episode 224 : Empowering Customer Connections : Insights and Innovations in Customer Experience

Podcast /

Serena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting memorable experiences for customers, advocating for them within the company and partnering with people who do research to build a community and best practices at Dovetail.  Before joining Dovetail, Serena held UX design

Episode 224 : Empowering Customer Connections : Insights and Innovations in Customer Experience Read More »

Episode 223 : Transforming Loyalty Programmes with Innovation and Trust

Podcast /

Len Covello, Chief Technology Officer (CTO) at Engage People, leading the long-term technology vision of the company and is responsible for driving continued innovation in the loyalty sector. He is an innovator in the technology space and a thought leader in loyalty.  Len started his first technology company at the age of 18 and most

Episode 223 : Transforming Loyalty Programmes with Innovation and Trust Read More »

Episode 222 : Embracing Fun for Business Success : The Fun First Strategy

Podcast /

Pete Kusiak is the franchise guru who knows how to bring the fun into business. With a track record of success owning and coaching franchises for over 20 years, Pete’s innovative strategies have transformed businesses, boosting revenue and workplace happiness. His passion lies in creating organisations that are not only exciting, but also irresistible. By using

Episode 222 : Embracing Fun for Business Success : The Fun First Strategy Read More »

Episode 221 : Balancing Heart and Smart : The Key to Customer Retention and Growth

Podcast /

Ali Cudby, CEO of Alignmint Growth Strategies, which is a dynamic force in business transformation through intentional customer experiences. With a mission to drive growth by architecting superior customer interactions, Ali’s expertise aligns strategy and implementation. She is the author of the bestselling book, Keep Your Customers, she offers fresh insights from real-world stories, best practices

Episode 221 : Balancing Heart and Smart : The Key to Customer Retention and Growth Read More »

Episode 220 : AI and the Future of CX : Insights from the CallMiner CX Landscape Report

Podcast /

 Eric Williamson is the Chief Marketing Officer at CallMiner. As CallMiner’s Chief Marketing Officer, Eric oversees all global marketing functions from brand and events to demand generation. Eric’s marketing team works very closely with channel and sales to drive pipeline and CallMiner’s explosive growth. Eric has over 20 years of experience in both technology and consumer products

Episode 220 : AI and the Future of CX : Insights from the CallMiner CX Landscape Report Read More »

Episode 219 : Insights into Buyer Behaviour : Trust, Decisio-Making, and the Power of Buyer Personas

Podcast /

Jim Kraus is the President of Buyer Persona Institute (BPI) and a leading authority on buyer personas and buying insights. BPI’s buyer persona research and workshop methodologies have become a gold standard for thousands of marketers in hundreds of companies worldwide that rely on these studies to reveal everything a prospective buyer needs to know and

Episode 219 : Insights into Buyer Behaviour : Trust, Decisio-Making, and the Power of Buyer Personas Read More »

EMAIL

yg@yaniquegrant.com

(876) 792-3552

Facebook-f Twitter Instagram Linkedin Skype Youtube
LOCATED IN

Kingston, Jamaica