Jason Ten-Pow’s passion for customer experience was sparked as a teenager working behind the meat counter of a carnival-themed grocery store in Toronto. Today, Jason is the CEO and President of ONR, the CX consulting firm he founded in 2009. He has a B.A. in political science from the University of Toronto and an M.A. in […]
Episode 141 : The Key to Building Unbreakable Relationships Read More »
Mahesh Ram is a serial founder and entrepreneur and he’s currently the founding CEO of Solvvy, a leading SaaS provider of conversational self-service and automation solutions to leading global companies with over 550 million end users. Prior to Solvvy, he was the CEO of GlobalEnglish which pioneered online business English education for learners in over 120
Episode 140 : The Benefits of CX Automated Platforms : A Frictionless Experience Read More »
Mark Smith is the President of Kitewheel. With over 20 years of global experience in Marketing Applications and Analytical CRM, Mark is a leader in building, growing and managing successful companies. Currently in “innovation mode” as the President of Kitewheel, Mark is focused on helping marketing agencies deliver better customer engagement through solutions that unify the “logic”
Episode 120 : Navigating CX Journey Mapping and Building an Omni-Channel Experience Read More »
Claire Boscq Scott is a wonderful entrepreneur and she is a mystery shopping and Customer Service specialist. Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees’ performances. No. 5 Top 30 Global Customer Service Guru, UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise
Episode 116 : The Art of Designing and Implementing a Mystery Shopper Programme Read More »
Dan Leshem has over 10 years of experience leading various products in a variety of companies and fields. He wrote his first line of code at the age of 14, and has not stopped writing ever since. He is the co-founder and CEO of Plantt. He’s been leading products in various industries for over 10 years, an
Daniel Rodriguez is the head of marketing at Simplr, which is upending the traditional customer service model by providing premium brands with flexible, 24/7 on-demand specialists for all digital channels. The company’s specialists are unique work-from-home pool of highly educated professionals who use Simplr’s, AI-powered platform to replicate tone and brand integrity with speed, empathy and precision.
Richard Moore originally worked 60 hour weeks in the city of London before deciding to build his own businesses and help others do the same. After building companies from the trenches up by taking ownership of sales teams, coaching leadership roles and consulting with multi hundred million pound organizations, Richard created his own company to help
Episode 100 : “The Must-Have Sales Strategies for the New-Normal” with Richard Moore Read More »
Ethan Beute is Chief Evangelist at BombBomb, coauthor of Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience, and host of The Customer Experience Podcast. Ethan has collected and shared video success stories in a variety of formats for a decade. He’s even sent 10,000 videos himself. Prior to joining BombBomb, he spent a dozen years
Dr. Nima Rahmany, DC, CCWP is both a Chiropractor and an educator, specializing in helping individuals and professionals get to the ROOT CAUSE of their physical and emotional challenges, from stressed, depressed, and anxious to living powerfully aligned and on purpose. After building a successful Chiropractic practice in Maple Ridge, BC, Dr. Nima sold his
Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal
Episode 063: How To Never Lose A Customer Again with Joey Coleman Read More »