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Episode 176 : Hyper-Focused Customization for a Fantastic Customer Experience

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. Andrew grew up in an entrepreneurial environment working at his parents jewellery company in Lancaster, Pennsylvania. After attending West Point and serving as a Platoon Leader in the Army’s 75th Ranger Regiment, he attended Stanford’s GSB’s Ignite […]

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Episode 175 : CX Design for a Better Employee and Customer Experience

Justin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and works with clients to solve business problems through design. He and his team are experts in rapid prototyping and running experiments to more quickly learn from and deliver value to customers. He has led

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Episode 173 : Using Data and Surveys to Better Understand Human Behaviour Drivers

Sanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in life is to help make people happier. Most of us spend so much of our lives working and there is still a tremendous opportunity to help people feel better connected

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Episode 172 : Developing Easy to Use Digital Solutions and Building Employee Engagement

Art Harrison is the Co-Founder and Chief Growth Officer at Daylight. He’s an experienced entrepreneur and leader with over 20 years of experience developing and delivering production grade solutions. With a background in computer science and software development, Art was previously Vice President at iNTERFACEWARE and previously founded MXD Communities in 2001. Questions Could you share

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Episode 171 : How to Tap Into Your Authentic Self – Rediscovering and Redefining YOU

Dr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred Moss. Dr. Moss arrived on Earth on March 01, 1958 and from that very second has been earmarked to be a healer. The family he was born into, was in chaos, and in many ways was

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Episode 170 : A True Guide to Navigating and Being Successful as a Real Estate Agent

Laura Stewart is the Vice President of Canada’s Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 investors build out their real estate portfolios, Laura has turned her attention to helping other Real Estate Agents achieve top tier success through content creation. Now the owner and operator of From the

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Episode 168 : Understanding the Importance of the User Experience

Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support and while building a better customer experience. His past clients include HSBC, Rosetta Stone, and Asurion. Questions Can you share in your owns words, a little bit

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Episode 167 : Blockchain Adoption and It’s Impact on Customer Experience

We have a return guest Jason Ten-Pow. Jason was on our podcast last year September and he has returned. Jason is the son of immigrants, moved to Canada with his family when he was seven years old. His passion for customer experience was sparked as a teenager while working behind the meat counter of a carnival-themed

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