As Founder and CEO of Mattson Enterprise, Inc. Glenn oversees an elite team of practice development consultants who provide solutions to agency leaders and salespeople facing the challenges of achieving extraordinary success in highly competitive and overcrowded markets. Glenn is an extremely sought after keynote speaker, a gifted and respected platform trainer, coach, advisor and […]
Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King and get some lunch. I approached the cashier and I made my request for a Steakhouse Combo along with a double chocolate chip cookie. After making my purchase I patiently
Service and Fast Food Read More »
Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit to be very observant of my surroundings as well as the behaviours and attitudes of the employees. Upon arrival at the client’s location, the security at the gate greeted me
An Unexpected Service Experience Read More »
Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of the day or month yet their businesses and actions taken simply should reflect their customers get what they need in a timely manner. Service is not just an act but
Customer Service – Pleasure or Pain? Read More »
Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as I just given birth to my daughter Summer at the tender age of 24 and everything she says in this article is 100% true and I can say this because
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS) Read More »
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or manager – you must master the art of gratitude and really show people that you have a vested interest in their growth and development. When was the last time
Leading by Appreciation – Gratitude Appreciation Read More »
This Policy will drive your business to success
The Customer is Always RIght Read More »
Learn – every experience is an opportunity
Your Most Unhappy Customer Read More »
Personal Development “Leadership is the art of getting someone else to do what you want done because he or she wants to do it.” Dwight D. Eisenhower – 34th President of the United States of America The words in the above quote are very powerful and signify truth as Leaders in an organization that
Personal Development Read More »