Navigating the Customer Experience

Episode 148 – Building a Strong Culture Focused on Memorable Experiences

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Lucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with clients to build a high-performance strategy and implement that strategy across their businesses to achieve the maximum growth potential possible. With over 19 years of success across banking, technology, investments, health and wellness, athletics, and interactive media […]

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Building a Meaningful Customer Experience – Moments That Matter

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Darin Dawson is the Co-Founder and President of BombBomb, a Human-Centered Communication Platform that enables users to use simple, personal video messages to leverage their best asset – themselves! Darren leads all sales, marketing, customer success and product development at BombBomb, a fast-growing, Colorado-based software company. He’s on a mission to re-humanize the planet and he wants

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Episode 145 : Understanding the Power of Delivering an Amazing Employee and Customer Experience

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Jason S. Bradshaw is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experience, digital transformation and leading through crisis. He has led transformative change with some of the most recognizable brands like Target, Fairfax and Volkswagen. Delivering phenomenal customer-centric growth including over 200% increase in lead generation, $36

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Episode 144 : 12 Leadership Principles That Guarantee Career Success

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Dr. Kaliym Islam is a former Wall Street executive where for over 20 years he led global learning businesses. New York Times best-selling author, Kevin Kurse (The e-Learning Guru describes him as a fresh voice among the usual author Guru crowd…, “who” …brings the credibility of someone who makes a living DOING, rather than TELLING. Teams

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Episode 143 : How To Build Real Customer Loyalty – Customers Coming Back Again and Again

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Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer of Shepherd Presentations. He is a New York Times bestselling author and has been inducted into the National Speakers Association Hall of Fame for a lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal

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Episode 142 : Helping The World To Access Wholesale-Based Travel

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Ryan Beachum has sought to apply his knowledge of the hospitality industry to provide desperately needed solutions. Having previously worked with some of the largest developers in the industry, Beachum saw an opportunity to serve timeshare owners beyond what was offered and so he began building his business idea, ResortShare – from the ground up. In

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Episode 140 : The Benefits of CX Automated Platforms : A Frictionless Experience

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Mahesh Ram is a serial founder and entrepreneur and he’s currently the founding CEO of Solvvy, a leading SaaS provider of conversational self-service and automation solutions to leading global companies with over 550 million end users. Prior to Solvvy, he was the CEO of GlobalEnglish which pioneered online business English education for learners in over 120

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Episode 139 : Transformation Guide for the Most Inexperienced Leaders

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Brad Dude has over 40 years and he has been in more than 30 territories and countries around the world. He has provided leadership training, organizational development, program evaluation, workforce training, coaching and project management services to US Government agencies, public and non-profit organizations and private sector enterprises. He specializes in training, group facilitation, process improvement,

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