customer experience

Episode 196 : Unleashing the Power of AI in Customer Support : Transforming the Future of Service Experience

Declan Ivory Intercom’s Vice President of Customer Support is an experienced senior leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation.   Prior to sharing his operational expertise and strong leadership to support the growth of Intercom’s customer support team, over the last 10 years, […]

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Episode 195 : Mastering Customer Experience and Building a High Performing Marketing Team

Nathan Yeung is an experienced marketing strategist with over 10 plus years of expertise in advising B2B businesses. Throughout his career, Nathan has helped numerous companies build their marketing teams from scratch, delivering successful go-to-market deployments and launching new products into the market.   Nathan’s diverse background brings a unique perspective to the marketing world. Trained in

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Episode 194 : Personalization, Data and the Future of Customer Engagement in Banking and Financial Services

Rich Edwards is the CEO of Mindspan Systems, helping community financial institutions transform themselves with data driven strategies and technologies. Community banks and credit unions have incredibly strong connections with their local customers when they’re in the branch, Rich’s expertise is crafting customer experiences to strengthen these relationships outside the branches walls.  After serving as a captain

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Episode 193 : Storytelling Techniques Unleashed – Mastering the Art of an Emotional Connection

John Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: “Be The Lifeguard of Your Own Life” has over 1,000,000 views and was featured in Larry King’s Show. He has an innate ability to motivate company’s sales teams to turn mundane case studies into compelling case stories so they win more new business. From John’s

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Episode 192 : Harnessing Technology and Empathy : Creating Exceptional Experiences in the Insurance Industry

Saira Taneja is Chief Experience Officer at Cover Whale, a leading commercial trucking insurance provider and fast-growing insurtech.   Taneja brings over a decade of experience in the health insurance sector across various functional areas where she held multiple leadership roles. Her passion for innovative market offerings led her to Cover Whale. Leveraging her expertise in scaling businesses,

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Episode 191 : Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction

Zack Wenthe is the Customer Data Platform Evangelists for Treasure Data. He often speaks about the marketing and customer data industry at industry events, webinars, and virtual conferences. Having spent a majority of his career in marketing and marketing consulting working with large enterprise brands like Walmart, Nationwide Insurance, FedEx, and many more, Zack now gets to

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Episode 190 : Building Purpose-Led Brands : Creating Seamless Customer Experiences and Communicating Values

Richie Jones has experienced both client side and agency life across multiple sectors. Having spent the majority of his career to date being just in front of the curve, he is now in the sweet spot having found his niche. Launching Vvast has allowed Richie to blend his agency experience and brand expertise to deliver an innovative, low-capital

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Episode 189 : Unlocking Financial Freedom : Building Wealth and Overcoming Obstacles

Jim Oliver founded Create Tailwind in 1988 in Denver, Colorado. Originally, a full-service financial planning firm, Jim and his team weathered two major corrections on Wall Street and pivoted Create Tailwind’s focus to building wealth beyond Wall Street. Teaching clients to create wealth without Wall Street brokers and financial planners took off, to most people becoming their

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Episode 188 – Customer Centric Innovation – Solving Problems by Thinking Outside the Box

Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the 90s, she didn’t panic, she saw an opportunity to establish effective processes that support employees and businesses grappling with evolving technology. Then a pattern emerged: internal teams kept failing to communicate with one another in

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