Handling Irate Customers – Every business has customers who get mad whether face-to-face, over the telephone or over Social Media – this programme gives you some solutions for handling these situations while giving a great experience
Moving Up Career Advancement Workshop – this workshop focuses on creating a Vision Board, dreaming Big and working to advance your Career within your company or at another company that you will be able to shine and do what you love. ***One of our popular workshops
Coaching for Success – Focused on coaching techniques, encouragement and sensitivity activities that help leaders be better at getting their teams to perform not because they want them to but because the team does too – Awesome Course!
Remember Me – Helping your team remember specific and unique characteristics about your customers and their preferences – mind exercise techniques to promote connectivity with customers.
Loyal for Life – How to take a customer from hell to heaven in 60 Seconds or Less – Act Quickly, Take Responsibility, Be Empowered, Compensate.
Service 1st DVD Library – Reinforcement tool for companies who want to continue emphasizing a strong culture of service – 12 DVD’s with 12 different customer experience topics to help you over a 12 month period.
GOOD Idea Campaign – Let’s see how much revenue generating ideas each employee can come up with to make money for the company. Each employee submits an idea and some can be implemented immediately…others may require a team for implementation. A 30 Day Idea Campaign that has resulted in Million Dollar ideas from employees.
Exceptional Service – Highlighting all things exceptional in Customer Experience yet emphasizing specific behaviours that need to exist in order to be exception and create raving fans!