Blog
Steps to Become a Customer Experience Professional
It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from
Mastering Your Customer Service Skills
For any company, its customers are its priority. It is very crucial to master a few customer service skills that will drastically improve customer service
Turning Every Interaction Into a Customer Opportunity
Viewing every interaction as an opportunity ensures that we are always bringing our “A” game, and perpetually positioning ourselves for success. It ensures that every
International Customer Service Week Blog Post #3 – Designing Your Customer Experience
Customer experience design is not about scripting your people, or prescribing exact behaviors at every point. It’s about creating the right environment, with the right
International Customer Service Week Blog Post #2 – Discovering Your WOW
WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something
International Customer Service Week Blog Post #1 – Service Champions – Serving with Empathy
Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog
Latest Podcasts
Episode 226 : Unlocking Success : Conversations with Barry Klein on Cultural Alignment, Recruitment and Customer Service Delivery
Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the
Episode 225 : Passion, Persistence and the Power of Storytellying
Cynthia Kay founded Cynthia Kay and Company media production which produces high-quality communications for organizations from Fortune Global 100 to small business. A graduate of Michigan
Episode 224 : Empowering Customer Connections : Insights and Innovations in Customer Experience
Serena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting memorable experiences for