September 29, 2013

Customer Service – Pleasure or Pain?

Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of the […]
September 29, 2013

Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)

  Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as I […]
September 26, 2013

Leading by Appreciation – Gratitude Appreciation

Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or manager […]
September 20, 2013

Customer Service Top Ten