November 12, 2013

Celebrate Your People!! – Customer Service

In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a business? […]
October 29, 2013
Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business and […]
September 29, 2013

Customer Service – Pleasure or Pain?

Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of the […]
September 29, 2013

Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)

  Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as I […]