May 20, 2016
Zachary Harding

Episode 002: Marketing, Customer Service & Enjoying What You Do with Zachary Harding

Zachary Harding is the President of The Phoenix Group and Chairman of Hyperion Equity, a private investment firm focused on raising capital, investing in and growing […]
May 20, 2016
Ellie Parvin

Episode 001: Using Communication to Build Relationships with Ellie Parvin

Ellie Parvin is obsessed with the way people communicate and the various factors and environments that can alter the perception of information and meanings delivered and […]
May 20, 2016
Navigating the Customer Experience

Welcome to Navigating the Customer Experience

Navigating the Customer Experience Podcast with Yanique Grant Thank you for listening to the Navigating the Customer Experience podcast! Yanique Grant will be joined each week […]
September 11, 2014

Saying Yes versus Making Customers Happy

Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer is […]