October 5, 2016

International Customer Service Week Blog Post #2 – Discovering Your WOW

WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something a […]
October 4, 2016

International Customer Service Week Blog Post #1 – Service Champions – Serving with Empathy

Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog posts […]
October 4, 2016

Episode 022 : Customer Journey – Focus on Touch Points and Pressure Points with Adam Toporek

Adam Toporek is an internationally recognized Customer Service Expert, Key Note Speaker, and Workshop Leader. He is the Author of “Be Your Customers’ Hero: Real-World Tips & […]
September 27, 2016

Episode 021 : Customer Manipulation : Converting Customers & Increasing Profits with Chloë Thomas

Chloë Thomas is an Author, International Speaker and Host of her own podcast, eCommerce MasterPlan Podcast. Chloë has been working in eCommerce since 2003, learning how […]