September 9, 2016

Complaining Customers and How to Handle Their Complaints

Customer complaints are inevitable in Customer Service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the other. […]
September 6, 2016

Episode 018: Networking Reinvented for Maximum Relationship Building with Jenny Green Powers

Jenny Green Powers is the CEO of Running With Heels. Running With Heels is a New York Invitation Only Society for the “On-th-Go” “In-the-Know” Women Executives […]
September 5, 2016

The Power of Empathy

Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person is […]
August 30, 2016

Episode 017: Customer Lifetime Value….A 360° View to High Profits with Dr. Peter Fader

Dr. Fader is the Professor of Marketing Wharton School of University of Pennsylvania. Professor Fader’s expertise centers around the analysis of behavioral data to understand and […]