October 11, 2016

Episode 023 : Leveraging the Best Version of You with Stephanie Calahan

Stephanie Calahan is the Business Vision Catalyst who is known for the fast transformation that she facilitates with her clients through working at the intersection of […]
October 7, 2016

International Customer Service Week Blog Post #3 – Designing Your Customer Experience

Customer experience design is not about scripting your people, or prescribing exact behaviors at every point. It’s about creating the right environment, with the right ‘back-stage’ […]
October 5, 2016

International Customer Service Week Blog Post #2 – Discovering Your WOW

WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something a […]
October 4, 2016

International Customer Service Week Blog Post #1 – Service Champions – Serving with Empathy

Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog posts […]